Duty Manager

HHS, LLC•Fort Lauderdale, FL

1d•$65,000 - $65,000•Onsite

About The Position

We are seeking a friendly, compassionate leader to join our aviation services team. This role involves overseeing the passenger services station operations team and fostering a collaborative work environment. The Duty Manager will serve as the primary customer service liaison and identify new business opportunities. HHS Aviation is an industry-leading aviation services provider, known for its commitment to delivering high-quality aviation service solutions. Leveraging decades of industry knowledge, HHS Aviation offers insight and perspective to enhance ground servicing programs, positioning itself as a service solutions partner. HHS is a private, family-owned business established in 1975, dedicated to its team members and providing honest, quality-driven customer service. Today, HHS offers services including housekeeping, food, and facility management to nearly 1,000 customers across six industries: aviation, government, healthcare, education, senior living, and resorts across the U.S.

Requirements

2 to 5 years of management experience
Ability to work a flexible schedule that may include nights, weekends, and holidays
Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
Knowledge of applicable FAA and OSHA regulations
Experience negotiating contracts
Computer skills, including word processing, spreadsheets, email, and ordering platforms
Must be willing to relocate for promotion opportunities
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Responsibilities

Deliver effective passenger services solutions to our customers
Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements
Address and resolve customer service issues in a timely manner with professionalism
Review new airline and vendor contracts and provide feedback
Meet with customers regularly to receive feedback and monitor satisfaction levels
Build and maintain relationships with key stakeholders
Manage safety and security procedures to comply with HHS operating standards
Create a positive and inclusive work environment to lead and motivate team members
Monitor and/or conduct required training of team members