Duty Manager, Passenger Service

Menzies Aviation • Denver, CO

16d

About The Position

The Duty Manager, Passenger Service is responsible for delivering a customer-focused passenger operation, maintaining and improving airline customer standards, and ensuring compliance with applicable regulatory requirements. The role includes managing and developing staff, allocating resources and costs within budgetary restraints, preparing customer airline reports, and conducting performance evaluations. The manager must obtain GSC certification.

Requirements

• Previous management experience and a demonstrable track record of success in passenger services.
• Excellent communication skills.
• Ability to build strong working relationships with staff, airline customers, airport authorities, and suppliers.
• 3–5 years of aviation industry experience, with sound knowledge of passenger operations and procedures.
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
• Ability to lift at least 70 pounds on a continuous basis.
• Must pass an FBI background check and obtain a custom seal.
• Must pass the Department of Airports driver’s test and obtain a license to drive in the Airport Operational Area (AOA).
• Must pass a pre-employment drug test.

Responsibilities

• Prepare customer airline reports in line with customer requirements.
• Build strong relationships with customer airlines and deliver a customer-focused operation.
• Ensure adherence to regulatory requirements for relevant authorities.
• Maintain and improve airline customer standards through continuous improvement.
• Encourage, manage, and develop Menzies Aviation staff across all aspects of the business.
• Control resource and cost allocation within budgetary restraints.
• Conduct performance evaluations.
• Obtain GSC certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed