Duty Manager, Passenger Service

Menzies Aviation Careers • Denver, CO

15d

About The Position

The Duty Manager, Passenger Service oversees passenger services operations for customer airlines. The role focuses on maintaining customer airline standards, meeting regulatory requirements, managing staff and operational resources, and building effective working relationships with airline customers and airport stakeholders.

Requirements

• Previous management experience and a demonstrable track record of success in passenger services.
• Excellent communication skills.
• Ability to build strong working relationships with staff, airline customers, airport authorities, and suppliers.
• Three to five years of aviation industry experience, with sound knowledge of passenger operations and procedures.
• Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
• Ability to lift at least 70 pounds on a continuous basis.
• Must pass an FBI background check and obtain a custom seal.
• Must pass the Department of Airports driver’s test and obtain a driver’s license to drive on the Airport Operational Area (AOA).
• Must pass a pre-employment drug test.

Responsibilities

• Prepare customer airline reports in line with their requirements.
• Build strong relationships with customer airlines and deliver a customer-focused operation.
• Ensure adherence to regulatory requirements for all relevant authorities.
• Maintain and raise airline customer standards through continuous improvement.
• Encourage, manage, and develop Menzies Aviation staff in all aspects of the business.
• Control resource and cost allocation within budgetary restraints.
• Conduct performance evaluations.
• Obtain GSC certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed