Duty Manager, Customer Care

Piedmont Airlines • Phoenix, AZ

3d • Hybrid

About The Position

Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Duty Manager, Customer Care in our Ground Handling Department. The primary responsibility of the position is overseeing the daily completion of above-the-wing functions for all units. These functions include assisting passengers with boarding the aircraft and operating equipment. The successful candidate will have previous airline management experience and working knowledge of Airport Operations Area (AOA) environments. This position will report to the Department Manager, Customer Care.

Requirements

• Previous airline management experience and working knowledge of AOA environment
• Proven success as a Team Leader with ability to preplan manpower and equipment
• Ability to work independently, set and meet own deadlines
• Ability to work well with all levels of management and support staff
• Able to defuse conflicts among team members
• Familiarity with Microsoft Office Suite
• Flexible schedule
• Valid driver’s license and clear driving record
• 10-year Criminal History Records Check
• Drug screen as required
• Proof of high school or GED completion
• Minimum 18 years of age

Nice To Haves

• Previous management experience in an airline hub environment
• Extensive knowledge of QIK, Sabre
• Bachelor’s degree in aviation, business, or another related field

Responsibilities

• Keep company goals and customer expectations in mind when overseeing daily operations
• Coach and provide career development to the team
• Correct non-compliant behavior and impose disciplinary action as required
• Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
• Manage the operational activities of the department in accordance with established policies and procedures
• Manage a team with varied duties to include unit managers, supervisors, and agents
• Administrative duties to include daily/weekly/monthly reports

Benefits

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical
• Dental
• Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED