Dutch Wonderland Inn PT Sales Coordinator

Splish Splash Water Park • Lancaster, PA

31d • Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Sales & Marketing Coordinator supports the sales team in growing sales and day-to-day operations of the group sales department. The ideal candidate is a highly organized, customer service orientated strategic thinker that is tech savvy with excellent writing and speaking skills. We are currently looking for a: Dutch Wonderland Inn PT Sales Coordinator

Requirements

• Must be at least 18 years of age to comply with [State] Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills and be comfortable communicating directly with potential and existing customers
• Must be comfortable speaking in front of large groups
• Must possess strong attention to detail and problem-solving abilities
• Ability to use office technology and equipment, such as PC, software, copier, and telephone
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand, walk, and remain on feet for long periods of time throughout the day
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
• Ability to read, write, and speak fluent English

Nice To Haves

• Bachelor’s degree in Marketing, Public Relations, Communications, Sales, or related major is desired; Equivalent work experience will also be considered
• 1+ year of related experience highly desired
• Previous amusement park, theme park, or waterpark experience a plus
• Spanish or other bilingual language skills are a plus.

Responsibilities

• Respond to and resolve customer inquiries via phone, email and CRM platforms
• Perform various sales duties including prospecting new leads and developing group sales campaigns using e-mail, direct mail and cold calling
• Work alongside marketing and sales team to coordinate and execute integrated sales campaigns
• Establish and cultivate internal relationships with park operations and leadership to ensure the relevance and success of group sales and events execution
• Maintain composure and a high degree of professionalism when handling and/or responding to negative feedback
• Create content for sales flyers and promotions, website information, and mailings regarding offerings and pricing each season, including email campaigns via Salesforce
• Promote and sell all aspects of group sales which includes non-catered groups, catered groups, online consignment, hard ticket consignment, and specialty groups
• Accurately process all sales orders, including billing, accounts receivables, and ticketing aspects
• Professionally represent and market Dutch Wonderland at industry meetings, tradeshows and off-site events
• Oversee the execution of catered events at the park. Train and supervise admissions team members on ticket collection and customer service at catered pavilion events
• Create and print hard tickets for group sales, including both catered and non-catered events
• Assist with copying, filing and various other administrative duties
• Perform general office management functions, including maintaining copier with service and supplies, order office supplies, and general upkeep of sales office
• All other duties as assigned by leadership

Benefits

• We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees