Dutch Retention Specialist in Malta
About The Position
We are a leading provider of complete iGaming solutions for operators and white labels. We were founded in 2005 to provide a comprehensive solution enabling online marketing companies to become successful iGaming operators. Our clients benefit from a suite of services, including complete Casino and Sportsbook management, multilingual CRM, cutting-edge payments and risk control, professional customer support call centers, VIP management, and BI systems with LTV prediction for optimizing acquisition. As a retention specialist, you will: Delivering a high level of service essentially via phone & email/chats in English & Dutch. Constantly monitoring player satisfaction levels. Create added value by identifying and maximizing retention opportunities. Ensuring revenue growth. Calling potential customers daily to retain & increase revenue. Creating long-term player relationships. Ensuring customers are playing within their spending means and are in line with their affordability checks.
Requirements
- You are fantastic in English & Dutch, both spoken and written.
- You have experience and a passion for dealing with customers.
- Confident and very Pro-Active!
- Independent and able to make decisions on the spot – enhancing business values.
- You thrive at multi-tasking.
- master new skills quickly.
- A super positive attitude
Responsibilities
- Delivering a high level of service essentially via phone & email/chats in English & Dutch.
- Constantly monitoring player satisfaction levels.
- Create added value by identifying and maximizing retention opportunities.
- Ensuring revenue growth.
- Calling potential customers daily to retain & increase revenue.
- Creating long-term player relationships.
- Ensuring customers are playing within their spending means and are in line with their affordability checks.
Benefits
- Initial in-depth training so you can hit the ground running with confidence.
- Cool offices based in the most popular location on the island – central Sliema.
- Career progression opportunities – 47% of our employees have been internally promoted!
- Amazing colleagues - we are one big happy family from top to bottom!
- 28 vacation days.
- Monthly happy hour! Time to have a bite to eat with your colleagues.
- Develop your sporting abilities by joining our company football team.
- Weekly classes are offered at one of the best fitness clubs on the island.
- Private health insurance.
- Free eye testing.
- Anniversary rewards.
- Generous performance-based prizes to reward outstanding achievements within the customer service department.
- An opportunity to grow professionally within one of the biggest iGaming companies in the world.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
