Durable Medical Equipment Specialist
About The Position
The Durable Medical Equipment Specialist provides first-line communication with patients, referral sources, and clinicians to facilitate the ordering and delivery of durable medical equipment (DME) products, supplies, and services. The role processes patient information accurately and promptly, supports payer and compliance documentation requirements, obtains prior authorizations when needed, and explains coverage, product use, and financial responsibilities. The specialist assists patients with medically appropriate and cost-effective product selection, fitting, and education in settings that may include a store, facility, or patient home. The role also processes orders and delivery paperwork, maintains knowledge of billing and reimbursement guidelines, handles cash and deposits, and helps keep the store clean, stocked, and sanitized. Work is completed with minimal supervision and may include after-hours on-call duties.
Requirements
- High school diploma or equivalent.
- Strong knowledge of computer functions and basic Microsoft Office applications.
- Attention to detail, excellent documentation skills, and ability to follow through to completion.
- Basic knowledge of the medical field.
- When applicable, a current valid driver's license and compliance with Sanford Health Category III driver medical guidelines.
Nice To Haves
- Prior experience in home medical equipment.
Responsibilities
- Communicate with patients, referral sources, and clinicians to facilitate DME orders and delivery.
- Receive inquiries and orders in person, by telephone, fax, and email.
- Gather documentation required by payer policies, standard operating procedures, and compliance programs.
- Obtain prior authorizations when needed.
- Explain DME coverage, use, benefits, insurance provisions, and patient financial responsibility to patients, caregivers, and providers.
- Resolve customer concerns and complaints by identifying problems and coordinating corrective action.
- Anticipate patient needs and respond promptly to requests.
- Enter patient demographics and order information into the computer system and ensure the accuracy of sale orders and delivery tickets.
- Assist patients in selecting medically appropriate, cost-effective DME products.
- Fit products and educate patients on their application, use, care, and expected outcomes according to physician instructions and manufacturer recommendations.
- Provide patients with resources such as customer handbooks, contact information, product manuals, reorder information, and educational materials.
- Confirm delivery ticket accuracy and complete sale orders and related paperwork.
- Maintain working knowledge of billing, documentation, and reimbursement guidelines, including Medicare, Medicaid, third-party, and contracted payers.
- Balance the cash drawer and prepare deposits.
- Help maintain a clean, stocked, and sanitized store.
- Complete tasks with minimal supervision and exercise independent judgment.
- Perform other duties as assigned by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
