Durable Medical Equipment Sales Specialist
About The Position
Sanford Health is seeking a Durable Medical Equipment Sales Specialist to support patients, referral sources, and clinicians with ordering and delivery of durable medical equipment (DME) products, supplies, and services. The role requires broad knowledge of the DME industry, including intake, product selection, dispensing and setup, documentation, billing, compliance, and performance management. The specialist processes patient information accurately and promptly, supports payer requirements and prior authorizations, and helps optimize patient satisfaction and revenue. The position is on a small team working closely with medical professionals to provide compassionate care. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with 40 scheduled hours per week. Work is primarily conducted through patient interactions in the store, a facility, or a patient’s home. The employee may be required to work after store hours in an on-call capacity.
Requirements
- High school diploma or equivalent.
- Strong knowledge of computer functions and basic Microsoft Office applications.
- Detail-oriented, with excellent documentation skills and the ability to follow through to completion.
- Basic knowledge of the medical field.
- Current valid driver’s license when applicable.
- Meet all medical guidelines for Sanford Health Category III drivers when applicable.
Nice To Haves
- Prior experience in home medical equipment.
Responsibilities
- Serve as a first-line contact for patients, referral sources, and clinicians regarding DME orders and delivery.
- Receive inquiries and orders in person, by telephone, fax, and email.
- Gather documentation required by payer requirements, standard operating procedures, and compliance programs.
- Obtain prior authorizations as needed according to payer policy.
- Explain DME coverage, use, and benefits to patients, caregivers, and providers.
- Resolve customer concerns, questions, and complaints by identifying problems and coordinating corrective action.
- Anticipate patient needs and respond promptly to requests.
- Enter patient demographics and order information into the computer system, and create accurate sales orders and delivery tickets.
- Educate patients about insurance plans, provisions, financial responsibility, and collection of the patient portion.
- Help patients select medically appropriate and cost-effective DME products.
- Fit products and educate patients on their application, use, care, and expected outcomes in accordance with physician instructions and manufacturer recommendations.
- Provide patients with resources such as a Customer Handbook, contact numbers, product manuals, reorder information, and educational materials.
- Process paperwork, confirm delivery-ticket accuracy, and complete sales orders.
- Maintain working knowledge of billing, documentation, and reimbursement guidelines, including Medicare, Medicaid, other third parties, and contracted payers.
- Balance the cash drawer and prepare deposits.
- Help maintain a clean, stocked, and sanitized store.
- Complete tasks with minimal supervision and exercise independent judgment.
- Perform other duties as assigned by management.
- Work after store hours in an on-call capacity if required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
