Durable Medical Equipment Specialist

Sanford Health•Thief River Falls, MN

4d•$18 - $28

About The Position

Sanford Health is seeking a Durable Medical Equipment Specialist to provide first-line communication with patients, referral sources, and clinicians and facilitate the ordering and delivery of durable medical equipment (DME) products, supplies, and services. The role processes patient information accurately and promptly to support patient satisfaction and revenue, and handles inquiries and orders in person, by phone, fax, and email. The specialist gathers documentation required by payer rules, operating procedures, and compliance programs; obtains prior authorizations when needed; and communicates coverage, product use, and benefits to patients, caregivers, and providers. The position also supports product selection, fitting, and patient education in store, facility, or home settings. It includes processing orders and delivery paperwork, maintaining knowledge of billing and reimbursement guidelines, balancing the cash drawer and preparing deposits, and helping keep the store clean, stocked, and sanitized. The specialist works with minimal supervision and may be required to provide on-call coverage after store hours.

Requirements

High school diploma or equivalent.
Strong knowledge of computer functions and basic Microsoft Office applications.
Detail oriented, with excellent documentation skills and the ability to follow through to completion.
Basic knowledge of the medical field.
When applicable, a current valid driver's license and meeting Sanford Health Category III driver medical guidelines.

Nice To Haves

Prior experience in home medical equipment.

Responsibilities

Provide first-line communication with patients, referral sources, and clinicians to facilitate DME orders and delivery.
Receive inquiries and orders in person, by telephone, fax, and email.
Gather documentation required by payer requirements, standard operating procedures, and compliance programs.
Obtain prior authorizations for services when required by payer policy.
Communicate with patients, caregivers, and providers about coverage, use, and benefits of DME products, supplies, and services.
Resolve customer concerns, questions, and complaints by identifying problems and coordinating corrective action.
Anticipate patient needs and respond promptly to requests.
Enter patient demographics and order information into the computer system and ensure accuracy of sale orders and delivery tickets.
Educate patients about insurance plans, provisions, financial responsibility, and collection of their portion.
Assist patients with product selection and recommend medically appropriate, cost-effective DME for their needs.
Fit products and educate patients on application, use, care, and expected outcomes according to physician instructions and manufacturer recommendations.
Provide patient education in store, facility, or home settings.
Provide patients with resources such as a Customer Handbook, contact numbers, product manuals, reorder information, and educational materials.
Verify delivery ticket accuracy, process paperwork, and complete sale orders.
Maintain working knowledge of billing, documentation, and reimbursement guidelines, including those for Medicare, Medicaid, third-party, and contracted payers.
Balance the cash drawer and prepare deposits.
Help maintain a clean, stocked, and sanitized store.
Complete tasks with minimal supervision and exercise independent judgment.
Work after store hours in an on-call capacity if required.
Perform other duties as assigned by management.