Durable Medical Equipment Liaison - Youngstown Home Medical Equipment

Bon Secours Mercy Health • Youngstown, OH

19h

About The Position

The Durable Medical Equipment (DME) Liaison helps ensure patients qualify for ordered equipment and understand its proper use before or at the point of service. The role is the primary contact for insurance verification, communicating financial responsibility, and patient education, and works with patients, clinical teams, and internal partners to support timely, compliant equipment provision.

The Liaison verifies insurance coverage and payer requirements, calculates and explains patient costs, secures required documentation and authorizations, and educates patients on equipment use, care, and safety. The role coordinates orders and patient readiness, documents interactions and eligibility records, and identifies and escalates barriers to equipment provision. Depending on market needs, the Liaison may also order supplies or medications through Hybrent or other systems, maintain inventory, post DME charges, and train employees on DME processes and procedures.

The position is PRN/as needed, with day and afternoon shifts; weekend and holiday work may be needed. Work takes place in a general office environment, with possible exposure to limited hazardous substances, body fluids, blood, and other potentially infectious materials. Work may involve high stress, fluctuating workloads, frequent interruptions, and prolonged periods working alone. Universal precautions and personal protective equipment are required.

Requirements

• High school diploma or equivalent.
• Ability to provide care appropriate to the ages and developmental needs of patients served, from neonates through older adults.
• Ability to educate patients about insurance plans, coverage provisions, and financial responsibility.
• Ability to obtain and ensure completion of documentation and authorization required by payer requirements.
• Ability to track, maintain, and order inventory for one or multiple locations.
• Ability to document custom measurements, ABNs, MAEs, and LMNs as needed.
• Ability to work with a team of DMEPOS Coordinators and Billing Specialists.
• Ability to follow infection-control, bloodborne-pathogen, OSHA, and other applicable safety requirements, including use of universal precautions and personal protective equipment.
• Strong oral, active-listening, and written communication skills.
• Strong customer-service, interpersonal, and organizational skills, with attention to detail.
• Ability to handle multiple priorities and tasks.
• Willingness to learn technical products and develop clinical competency.

Nice To Haves

• Previous experience in healthcare customer-facing service.
• One of the following certifications or licenses is preferred: National Athletic Trainers Association Board of Certification (NATABOC); Athletic Trainer License in the state of practice; Certified Medical Assistant (CMA); Registered Medical Assistant (RMA); Certified Clinical Medical Assistant (CCMA); National Certified Medical Assistant (NCMA); Nationally Registered Certified Medical Assistant (NRCMA). The posting identifies the issuing organizations as the American Association of Medical Assisting, American Medical Technologies, National Healthcareer Association (NHA), National Center for Competency Testing (NCCT), and National Association for Health Professionals (NAHP; not accepted in South Carolina).
• BLS Basic Life Support certification is preferred upon hire. The posting says it is required within 30 days for BSMH and at hire for RSFH.

Responsibilities

• Verify patient insurance benefits and coverage for durable medical equipment, including payer requirements and medical-necessity criteria.
• Calculate and communicate patient financial responsibility, including copayments, deductibles, and coinsurance.
• Obtain and complete documentation and authorizations required for compliant equipment provision.
• Serve as the primary contact for patient questions about eligibility, coverage, and financial expectations.
• Educate patients on equipment use, care, and safety based on physician orders and manufacturer guidelines; assess their understanding after instruction or demonstration.
• Coordinate with clinical teams, physician offices, and internal partners to align orders, documentation, and patient readiness.
• Facilitate timely equipment requests by completing eligibility, documentation, and patient-related requirements.
• Maintain accurate records of eligibility verification, financial discussions, and patient interactions in accordance with organizational and regulatory requirements.
• Identify and escalate coverage limitations, documentation gaps, or patient concerns that may affect equipment provision.
• Participate in ongoing training on payer requirements, equipment guidelines, and patient communication practices.
• As needed, order supplies and/or medications through Hybrent or other appropriate systems and maintain inventory according to market needs.
• Fit products and educate patients on application, use, care, and expected outcomes according to physician instructions and manufacturer recommendations.
• Track, maintain, and order inventory for one or more locations; clean and stock equipment or supplies.
• Promote effective relationships with departments, external case managers, payers, suppliers, physician clinical staff, and surgery personnel.
• Document custom measurements, ABNs, MAEs, and LMNs as needed to maintain compliance.
• Post DME charges and train employees on DME processes and procedures.
• Work with DMEPOS Coordinators and Billing Specialists.
• Follow bloodborne-pathogen, OSHA, infection-control, and other applicable safety requirements.
• Provide patient-focused, timely, and caring service; respond promptly to patients, physicians, and team members.
• Participate positively as a team member and align behavior and decision-making with the ministry’s core values.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Education Level: High school or GED