Ductless and VRF Technical Service Manager

Carrier•CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA, SC

22d•$96,000 - $192,000•Hybrid

About The Position

The Ductless/Variable Refrigerant Flow (VRF) South Central & Southeastern US Technical Service Manager will be responsible for providing technical field support and training for Ductless and VRF products and ancillary products marketed and sold in the northeast US. This position is responsible for pre- and post-sales technical support and training to both internal (Carrier) and external (distributor, contractor and end-user) customers. This position will have a high level of interaction with internal/external customers for training and problem resolution. This position is responsible for assuring customer product satisfaction by working with internal/external customers to coordinate warranty-related issues, training issues, equipment start-up, controls integration, and service-related issues. Occasional travel throughout North America will be required.

Requirements

Bachelor’s degree with 4+ years of VRF or Ductless field experience, OR 7+ years of VRF or Ductless field experience.
Valid driver’s license and clean driving record.
Able and willing to travel up to 75% of the year.
Willing and able to travel frequently and sometimes on short notice in support of customer needs.
Must have a quiet remote space with high-speed internet to work from when not traveling.
Qualified candidates will need to be a highly motivated self-starter, and willing to work in a fast paced and challenging environment.

Nice To Haves

VRF Controls integration experience.
Proven experience demonstrating excellent conflict resolution, negotiation, and problems solving skills in high pressure and challenging environments.
VRF and Ductless equipment service experience.
Experience troubleshooting all aspects of commercial applied HVAC systems.
Experience in quality improvement position working with warranty data/systems.
Experience in working in a position requiring technical presentations.
Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook).
Proven examples of demonstrating strong written and verbal communication skills.

Responsibilities

Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory.
Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues.
Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls
Develop training materials to present at technical meetings and distributor/dealer events.
Provide onsite Jobsite assistance for installation, troubleshooting, and start up.
Work closely with factories and product managers to refine and enhance the product offering to best support contractors’ needs and simplify technical service processes
Use system software to start-up and troubleshoot projects
Negotiate and process all open disputed warranty claims on a regular basis for distributor, Direct Sales, and Carrier Commercial Service office and Independent Distribution.
Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives.
Track and report monthly expenses
The incumbent in this role will be responsible for complying with Carrier’s Code of Ethics, Environmental, Health, and Safety (EH&S) policy and applicable regulatory and Company rules and requirements.