Workshop Manager and Technical Service Specialist

Ponchatoula, LA

3d•$61,000 - $110,000•Onsite

About The Position

This role is responsible for the overall management of workshop operations, including repair, assembly, and service activities. The position involves coordinating subcontractors, managing procurement and inventory, and overseeing customer orders within an ERP system. Key aspects include ensuring quality standards, managing workshop resources, collaborating with other departments, and monitoring project performance. The role also requires supporting customer communications, reviewing technical documentation, driving continuous improvement, and ensuring compliance with safety and company policies. Leadership and training of workshop personnel are also crucial.

Requirements

Proven hands-on experience in the assembly, maintenance, and repair of gearboxes and winches
Strong technical understanding and affinity for mechanical systems, ideally in drive technology
Structured and independent working style with a high level of responsibility and reliability
Experience in customer service or technical field service is highly desirable
Valid driver’s license
Willingness to travel, including international assignments (approx. 20%)
Team player with strong communication skills and a customer-oriented mindset
Ability to professionally interact with clients on-site and represent the company
Proficient in MS Office
Participation in ongoing technical training and willingness to continuously develop skills

Nice To Haves

Experience with ERP systems (Sage) is a plus

Responsibilities

Overall responsibility for the planning, coordination, and management of all workshop operations, ensuring efficient execution of repair, assembly, and service activities
Coordination and supervision of subcontractors, including scheduling, performance monitoring, and quality assurance
Procurement and inventory management of auxiliary materials and operating supplies materials, spare parts, consumables, and external services to support workshop activities and customer projects
Planning, scheduling, and monitoring of customer orders, repair jobs, and service projects within the ERP system
Ensuring compliance with quality standards through inspections, process controls, and final quality checks before delivery
Management of workshop resources, including personnel, equipment, tools, and capacity planning to meet customer and business requirements
Close collaboration with sales, engineering, purchasing, and operations teams to ensure timely and cost-effective project execution
Monitoring project costs, delivery schedules, and performance indicators to achieve operational and financial targets
Supporting customer communications regarding repair status, technical requirements, delivery schedules, and service expectations
Reviewing technical documentation, work instructions, and repair specifications to ensure accurate execution of all workshop activities
Driving continuous improvement initiatives focused on productivity, quality, safety, and process optimization
Ensuring compliance with company policies, safety regulations, and industry standards throughout all workshop operations
Maintaining accurate records and documentation of workshop activities, procurement processes, quality inspections, and project performance within the ERP system
Providing leadership, training, and guidance to workshop personnel while fostering a culture of accountability, teamwork, and operational excellence