Dual Therapist - Loews Arlington Hotel

Arch Amenities Group•Arlington, TX

11d•Onsite

About The Position

The Spa Loews Arlington Hotel, managed by Arch Amenities Group, is seeking a Dual Therapist. The Dual Therapist is responsible for providing services under their corresponding license such as massages and body treatments, facials and waxing, manicures and pedicures, blowouts and hair styling to guests of our facility. Dual Therapists also sell retail and perform the highest quality of customer service. The spa is located in the heart of the Loews Arlington Hotel, providing exceptional spa experiences for guest relaxation.

Requirements

High School Diploma or GED.
Valid state license in massage therapy or other credentials required by the state.
Previous massage and body work experience.
Customer service experience, preferably in a spa.
Must be able to build rapport with guest.
Ability to explain various treatments/services to guests.
Excellent customer service skills and work ethic.
Efficient, well organized, and able to handle a variety of duties simultaneously.
Energetic, enthusiastic, and motivational.
Professional manner, discretion, and appearance.
Good verbal and written skills.
Strong team player.
A comfort level with product recommendation.
Availability When Facility Is Open: This could include nights, weekends, and holidays.
Ability to stand for long periods.
Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects.
The employee may occasionally lift and/or move up to 25 pounds.
This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.

Responsibilities

Ensures the “Arch Amenities Group Experience” for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
Adheres to policies of Arch Amenities Group.
Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
Performs all treatments on services menu based upon current licensure.
Assesses contraindications of guest that may prevent service from taking place.
Meets the needs of the guest at all times throughout the service.
Understands and uses universal precautions when providing services.
Cleans and disinfects all equipment on a daily basis.
Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered.
Understands the ingredients in products and can explain their benefits to guests.
Answers guests’ questions in a knowledgeable and professional manner.
Recommends products for home use.
Suggests to guests other beneficial treatments offered in the spa.
Begins and ends all treatments on time.
Works assigned schedule and arrives and departs from their shift on time.
Ensures that work areas are clean and set according to procedures.
Informs Spa Director or other management personnel about product needs.
Creates and maintains client cards and treatment notes, when appropriate.
Completes all assigned side work.
Attends all scheduled meetings.
Attends scheduled professional trainings.
Reports any incidents or accidents to a member of the management team.
Other duties as assigned.