Dual Rate Supervisor/Ticket Writer - Clarksville

Caesars Entertainment•Clarksville, IN

1d•Onsite

About The Position

Dual-Rates will work as ticket writers some days and supervisors other days. They may even be a ticket writer part of their shift and supervisor part of their shift. This role contributes to the smooth running of the sportsbook by greeting guests, handling inquiries, and providing excellent guest service. Responsibilities include conducting wagering transactions, assisting guests with kiosks and mobile applications, verifying winning tickets, explaining wager information, maintaining bank/cash drawers, updating betting boards and televisions, and complying with all wagering, sportsbook, AML & Title 31, and Caesars Entertainment policies and procedures. The role also emphasizes teamwork, effective communication, and contributing to a fun, positive work environment. Additionally, when in the Supervisor role, responsibilities include supervising the team to ensure compliance with all wagering and sportsbook policies, ensuring maximum productivity of all personnel in Sportsbook Operations, resolving disputes in accordance with house rules and regulations, and ensuring customer service and development are a top priority for all personnel.

Requirements

Must not void a wager they wrote as a writer.
Ability to work as a team member.
Effective communication skills.
Ability to maintain a fun, positive work environment.
Compliance with all wagering and sportsbook policies.
Compliance with AML & Title 31 requirements and procedures.
Compliance with all Sportsbook and Caesars Entertainment policies and procedures.

Responsibilities

Work as a ticket writer and supervisor, potentially switching roles within a shift.
Contribute to the smooth running of the sportsbook.
Greet guests, handle guest inquiries, and provide excellent guest service.
Conduct wagering transactions: inputting betting information, printing tickets, accepting money, and giving tickets to customers.
Assist guests with wagering at betting kiosks and/or via mobile/internet applications.
Verify winning tickets.
Explain information regarding wagers to guests.
Accurately maintain bank/cash drawer.
Maintain and update betting boards and televisions.
Comply with all wagering and sportsbook policies.
Comply with AML & Title 31 requirements and procedures.
Comply with all Sportsbook and Caesars Entertainment policies and procedures.
Work as a member of a team and get along with co-workers.
Communicate effectively with co-workers, supervisors, and leadership.
Contribute to a fun, positive work environment.
Supervise team to ensure compliance with all wagering policies (Supervisor role).
Supervise all personnel in Sportsbook Operations to ensure maximum productivity (Supervisor role).
Ensure compliance with all wagering and sportsbook policies (Supervisor role).
Ensure compliance with AML & Title 31 requirements and procedures (Supervisor role).
Ensure compliance with all Sportsbook and Caesars Entertainment policies and procedures (Supervisor role).
Resolve any disputes in accordance with house rules and in compliance with regulations (Supervisor role).
Ensure that customer service and development are a top priority for all personnel (Supervisor role).