DUAL RATE PIT MANAGER ASSISTANT CASINO OPERATIONS MANAGER

Chukchansi Gold Resort & Casino • Coarsegold, CA

8d • Onsite

About The Position

Responsible for providing supervision to the casino floor on assigned shifts for all Table Games and Slot Operations in compliance with the Company’s policy and procedure, objectives, goals and Gaming regulations. This role directly supervises Pit Managers on assigned shift and indirectly supervises all Table Games and Slot Floor Team Members on a given shift. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

Requirements

• High School Diploma or GED preferred.
• Minimum of one to two years as a Pit Manager, one year as Floor Supervisor, and two to three years of dealer experience in casino games and Table Games operations with progressive Table Games supervisory experience.
• Must be able to maintain a gaming license.
• Strong organizational and communication skills, both verbal and written required.
• Sound understanding of specific computer functions, including developing spreadsheets.
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures.
• Ability to read and interpret financial data and documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports (financial) and correspondence.
• Ability to speak effectively and respond to questions from guests or the general public, Team Members, and managers.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data including financial, establish facts, draw valid conclusions, and make the appropriate recommendation to management.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

• Interacts effectively with the public and Team Members. Performs excellent guest service at all time.
• Implements and ensures compliance with approved policies, procedures, regulations and direct personnel in accordance with department objectives.
• Ensures the efficient operation of all table games and slot operations on an assigned shift.
• Reviews and evaluates on a regular basis table games guest services departmental performance, working with the Directors and Managers in taking appropriate steps in resolving unsatisfactory results or conditions.
• Delegates the authority of all monetary transactions and makes decisions on such matters as short pays/no pays and guest short-change.
• Promotes positive guest relations and resolves and/or investigates guest problems or disputes.
• Oversees player development within table games.
• Promotes promotions while developing guest play for the casino.
• Verifies and ensures payouts of large jackpots and ensures fills/credits are properly executed.
• Coordinates investigations into the resolution of variances to ensure compliance with company policies and Team Member integrity levels.
• Ensures the accuracy of all time, attendance and variance records.
• Maintains appropriate staffing levels and equitable scheduling for assigned shift.
• Initiates and maintains communication with subordinates, team member, management and other departments.
• Maintains a consistent, regular attendance record.
• Ushers for events as needed by management.
• Performs any reasonable request made by management.

Benefits

• Medical
• Vision
• 401K with employer match and immediate vesting
• Life insurance
• Meals
• Reduced workday hours
• Paid time off
• Free and discounted meals in the Team Dining Room
• Holiday gifts and raffles
• Discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED