Dual Rate Pit Manager/Shift Manager - Table Games Operations

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

1d•Onsite

About The Position

Seminole Classic Casino, a pioneer in Indian gaming since 1979, has evolved into a premier gaming destination. Originally a large stakes bingo hall, it now features over 1,000 slot machines, including the latest titles and popular favorites, as well as 24/7 live table game action with games like Blackjack, Baccarat, Spanish 21, and Three Card Poker. The casino also boasts the Hollywood Hall entertainment pavilion, the Stage Bar with nightly live entertainment, and the EATstreet dining area offering various food options. The company emphasizes a philosophy of treating every visitor as a Guest, akin to having a Guest in one's home, and is committed to providing unparalleled service. This role operates under the direction of the Shift Manager, performing Pit Manager duties on an assigned shift.

Requirements

Seven years table games experience with a minimum of five years at floor supervisor level or above required.
Must have experience with high action gaming.
Must have dealing & supervisory experience of all games and be knowledgeable of all casino games rules, procedures and regulations.
Required exposure to casino related environmental factors, including but not limited to, second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
Ability to read and understand all Seminole Tribe of Florida policies and procedures and ability to complete standard Seminole Tribe of Florida forms and reports are required.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen.

Responsibilities

Reviews game spread & staffing levels and recommends changes to the Director Table Games and Director Casino Administration.
Ensures compliance with all Seminole Gaming’s Compliance and Regulations.
Responsible for the distribution and administering of performance appraisals, commendations, constructive letters and discipline to all reporting levels of table games department employees.
Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency, effectiveness, as well as, the integrity of the casino operation.
Responsible for satisfactorily handling all customer disputes and complaints while at the same time encompassing regulations as well as Seminole Gaming’s management philosophies.
Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
Attaining maximum product revenue by means of communicating to the Shift Manager, Director Table Games and Director Casino Administration with reference to proper product mixture, positioning, pricing, as well as, the evaluation of new product.
Staffing of all Pit Managers and Floor Supervisors.
Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
Maintaining a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
Maintaining talent performance levels by way of positive means or progressive discipline.
Responsible for handling all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
Responsible for distribution of cards to gaming pits.
Responsible for visually inspecting all casino equipment.
Responsible for facility inspection and contacting appropriate departments to handle deficient situations.
Responsible for the distribution of all company and departmental communication.
Responsible for the authoring and distribution of casino win/loss reports.
Works diligently to support the Seminole Gaming’s culture and team philosophy throughout the property.
Acts as a role model to all employees and always presents oneself as a credit to Seminole Gaming and encourages others to do the same.
Promotes positive public relations and creates an enjoyable atmosphere for all customers.
Amicably resolves customer related problems in a fast paced environment.
Ensures the protection of customers’ rewards and credit lines.
Comply with all departmental and Company Policies including Seminole Gaming’s business ethics guidelines.
Complies with all regulatory requirements.
Maintains confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
Creates and ensures a fun-filled, entertaining and exciting environment.