DR Main Bank/ Supervisor
About The Position
The Dual Rate Main Bank Cashier/Supervisor works in the Cage, supervising Main Bankers, Cage Cashiers, and Guest transactions while protecting company assets during the assigned shift. The role communicates with Guests, management, and other Casino personnel, maintaining a professional demeanor and positive attitude while providing quality Guest service, processing transactions, and handling disputes. The position prepares and accurately verifies Casino exchanges, including cashier transfers, outlet and cashier banks, Casino deposits and bank orders, table fills and credits, and Casino drops from slots, ATMs, kiosks, and table games. It also controls sensitive keys using key control logs. The employee may act as supervisor in a Cage Supervisor’s absence and is on call during the assigned shift. The position requires knowledge of Cage policies, procedures, and internal controls, and the ability to perform any Cage position on any shift. The role requires extended stationary work, movement throughout the casino, and the ability to bend, reach, push or pull up to 10 pounds, and lift or move objects up to 50 pounds. The employee may need to travel to other properties and work flexible shifts and days, including holidays. The work environment may include moderate to loud noise, bright lights, smoke, and dust.
Requirements
- Must be at least 21 years of age.
- High school diploma or GED.
- Experience working in a high-pressure, fast-paced environment.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Must have employment eligibility in the U.S.
- Must be able to obtain and retain a valid gaming license.
- Excellent verbal and written communication skills.
- Excellent organizational skills, with attention to quality and detail.
- Ability to work effectively with all levels of the organization.
- Ability to maintain confidentiality and professionalism.
- Ability to use and operate personal computers and equipment or devices related to the position.
- Six months of experience in all Cage Banks required.
- Previous computer and software experience required.
- Previous customer service experience required.
- Excellent interpersonal skills required.
- Must be able to remain stationary for most of an entire shift.
- Must frequently bend at the waist and knees, reach, push or pull up to 10 pounds, twist at the waist and shoulders, and use finger and hand dexterity to operate keyboards, office machinery, and other tools.
- Must be able to lift or move objects up to 50 pounds.
- Must be able to stand, walk, and move throughout all areas of the casino.
- Must be able to travel to other properties if needed.
- Must be able to work flexible shifts and days of the week, including holidays.
- Must be able to work in moderate to loud noise, bright lights, smoke, and dust.
Nice To Haves
- Previous supervisory experience.
- Spanish speaking.
Responsibilities
- Supervise Main Bankers, Cage Cashiers, and Guest transactions while protecting company assets during the assigned shift.
- Act as supervisor in the absence of a Cage Supervisor and maintain on-call status during the assigned shift.
- Track Guest transactions and prepare and maintain MIL, MTL, and CTR records.
- Balance the Vault Main Bank and Cashier Banks and investigate variances.
- Process Casino drops, bank orders, TITO's, jackpots, table fills and credits, and ATM and kiosk fills and drops.
- Prepare outlet banks, cashier banks, and Casino deposits.
- Handle Guest disputes professionally and effectively.
- Complete paperwork and reports accurately and within a reasonable timeframe; ensure paperwork received and disbursed is accurate.
- Conduct performance appraisals, coaching, mediations, and dispute resolution; initiate disciplinary actions with subordinates when applicable.
- Investigate variances and process requests for review with Surveillance.
- Maintain knowledge of Cage policies, procedures, and internal controls, and be capable of filling any Cage position on any shift.
- Service Cage machinery, including coin and currency counters, kiosks, and ATMs.
- Use email to communicate with Cage management, supervisors, and other departments, and relay information from shift to shift.
- Sign sensitive keys in and out of the Cage using key control logs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
