Cage - Main Bank

Valley View Casino & Hotel•Valley Center, CA

7d•Onsite

About The Position

The Main Bank team member furnishes cashiers in the Cage and Slot Department with money in exchange for chips and gaming tickets. The role works under general supervision, relying on limited experience and established guidelines to accomplish goals. Team members are expected to uphold Valley View Casino & Hotel’s Standards of Excellence, provide courteous and personalized guest service, and maintain positive guest relations. The position requires consistent attendance and professional, ethical conduct. Native American hiring preference applies.

Requirements

High school diploma or GED equivalent.
Excellent communication skills.
Strong numerical aptitude and computer literacy.
Ability to speak and understand English.
Ability to read and interpret instructions, guidelines, policies, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Common-sense understanding to interpret and carry out a wide variety of written, oral, or diagrammed instructions.
Good judgment when providing information to guests.
Ability to maintain positive guest relations.
Consistent, regular attendance.
Professional and ethical conduct.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must pass a drug screening test and applicable auditions or skill testing.

Nice To Haves

Previous college coursework in banking, finance, or a related area.
Ability to understand oral and verbal communication while using company communication tools, including radios, cell phones, and email.

Responsibilities

Furnish Cage and Slot Department cashiers with money in exchange for chips and gaming tickets.
Uphold the company’s Standards of Excellence and follow department performance standards, policies, and procedures.
Maintain positive guest relations, resolve complaints, and provide courteous, personalized service.
Assist various departments in counting gratuities.
Verify money drops and deposit funds into appropriate accounts.
Reconcile accounts.
Process markers, returned checks, and guest deposits.
Handle kiosk guest disputes and ensure kiosks have sufficient currency and coin to remain functional.
Pay out large jackpots.
Maintain records of Main Bank activities and ensure departmental records and reports are accurate and thorough.
Count and balance gaming tokens and foreign chips.
Pull and count mutilated money and prepare it for return to the bank.
Attend regularly scheduled departmental meetings to facilitate information flow.
Perform other duties as assigned by the Director of Cage Operations and Cage Manager.