Cage - Main Bank

Valley View Casino & Hotel • Valley Center, CA

7d

About The Position

Responsible for furnishing Cashiers in the Cage and Slot Department with money in exchange for chips and gaming tickets. The Team Member works under general supervision and relies on limited experience and pre-established guidelines to accomplish goals and perform the job's functions. Team Members are expected to support Valley View Casino & Hotel’s Standards of Excellence, maintain positive guest relations, and conduct their responsibilities professionally and ethically. The role requires regular, consistent attendance and obtaining and maintaining a Gaming License from the Tribal Gaming Agency.

Requirements

• High school diploma or GED equivalent.
• Excellent communication skills.
• Strong numerical aptitude and computer literacy.
• Ability to speak and understand English.
• Ability to read and interpret instructions, guidelines, policies, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Common-sense understanding to interpret and carry out a wide variety of written, oral, and diagrammatic instructions.
• Good judgment when providing information to guests.
• Ability to maintain positive guest relations.
• Consistent, regular attendance.
• Ability to conduct all responsibilities professionally and ethically.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must successfully pass applicable auditions or skill testing.
• Clear vision, including close, distant, and peripheral vision and depth perception.
• Ability to talk and hear, stand, walk, sit, use hands to manipulate, handle, or feel, reach, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell.
• Frequently lift and/or move 15 pounds and up to 50 pounds.
• Flexibility to work any and all shifts.

Nice To Haves

• Previous college courses in Banking, Financing, or a related area.
• Ability to understand oral and verbal communication while using Valley View Casino & Hotel communication tools, including radios, cell phones, and email.

Responsibilities

• Support and uphold Valley View Casino & Hotel’s Standards of Excellence.
• Maintain positive guest relations, resolve guest complaints, and ensure guest satisfaction.
• Greet guests courteously and provide personalized service.
• Adhere to department performance standards, company policies, and procedures.
• Assist various departments in counting gratuities.
• Verify money drops and deposit money into appropriate accounts.
• Reconcile accounts.
• Process markers, returned checks, and guest deposits.
• Handle kiosk guest disputes and ensure kiosks have enough currency and coin to remain functional.
• Pay out large jackpots.
• Maintain records of Main Bank activities.
• Count and balance gaming tokens and foreign chips.
• Pull and count mutilated money and prepare it to be returned to the bank.
• Attend regularly scheduled departmental meetings to facilitate the flow of information.
• Maintain accurate and thorough departmental records and reports.
• Perform other duties as assigned by the Director of Cage Operations and Cage Manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED