Dual General Manager, Residence Inn by Marriott Maui Wailea and AC Hotel Maui Wailea

Marriott•Wailea, HI

4d•Onsite

About The Position

Functions as the primary strategic business leader of the properties with responsibility for all aspects of the operation, including: managing general property performance, as managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Verifies implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Requirements

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Responsibilities

Manage property operations and department budgets.
Verify service programs are in place and executed against.
Provide timely, real-time feedback to management and hourly associates on service and operational standards.
Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
Prepare for QA audits.
Review and follow-up on property GSS scores and comments.
Act as a project manager for the execution of capital improvements.
Walk the property to verify public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
Manage the implementation of major brand standards.
Delegate responsibilities for operations and projects to appropriate level of associate.
Provide coaching on operations and troubleshooting of Micros and other technology components within property common areas.
Manage and sustain sales and marketing strategy.
Work with the Regional Sales office (RSO) to implement sales strategy for the property.
Work with Market Sales to establish property sales strategy, goals, and action plans.
Identify and champion creative marketing solutions that fit the brand and property needs.
Participate in the property sales review (PSR).
Manage relationships with decision makers at top accounts.
Develop innovative means for capturing new streams of revenue through property amenities.
Interact with in-house guests to prospect for new sources of business.
Verify direct sales staff fully utilizes e-tools.
Identify key revenue generating stakeholders and customers and communicate information to sales offices.
Coach and reinforce associate selling strategies that take advantage of property amenities.
Verify all national and regional marketing programs are pulled through to relevant departments.
Participate in and host customer recognition events to drive sales.
Understand and leverage sales and marketing advantages over competitor properties within market.
Monitor sales strategy with RSO to verify ongoing effectiveness and compliance.
Manage profitability.
Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
Measure, analyze, and communicate property performance using a variety of financial/non financial data.
Update and communicate profit forecasts to associates/managers.
Initiate action to support property revenue and profitability goals.
Understand how food and beverage product variability can affect profitability.
Review and sign off on invoices.
Review Property Distribution Summary and Purchase Detail Reports; identify, research, and resolve balance issues.
Consolidate reports needed for period-end review.
Review property performance on period basis with Regional Director.
Verify compliance with Avendra.
Maintain revenue management goals.
Manage the relationship with the revenue management office.
Review and work with appropriate revenue management reports.
Balance inventory to verify same-day sellouts.
Manage relationships with property stakeholders (e.g., Owner and Above Property).
Keep brand leadership team, owners, and above property stakeholders updated on property performance.
Prepare and present reports for owners and above property leadership.
Conduct property critique.
Conduct annual business reviews.
Participate in ad hoc owner conference calls and respond appropriately to owner requests.
Respond to off-property requests for sales information.
Manage and conduct Human Resource activities.
Lead associates through property changes, and help them transition into new property roles.
Understand the performance expectations for all positions within the property.
Conduct day to day Human Resource transactions to support needs of the property.
Complete management training.
Cascade/Deliver training to associates.
Facilitate cross training to support associate professional growth and operational excellence.
Verify ongoing development of managers.
Monitor local hiring and compensation trends for like positions; verify that the organization understands any change in fundamentals.
Conduct performance review process for associates.
Support recruitment efforts from various sourcing channels to target associates with skill sets compatible for operational needs.
Actively recruit and hire employees with basic food and beverage skill sets.
Manage e-mail.
Manage daily paper mail.
Participate in conference calls.
Provide follow-up information to RD and other MSB managers.
Prepare for RD visits.