Dual Front Office Manager

Peregrine Hospitality•Savannah, GA

11d

About The Position

The Dual Front Office Manager manages all aspects of Front Desk functions for the Aloft and Fairfield Inn by Marriott Savannah Downtown hotels. The manager works Front Desk shifts as needed and oversees day-to-day operations, guest service, resolution of guest concerns, and training of Front Desk Agents. The role includes supporting Front Desk coverage and registration and checkout processes; coordinating staffing, schedules, and pre-shift meetings; communicating with department managers and the manager on duty; monitoring associate performance and addressing associate concerns; and maintaining service, safety, security, cleanliness, and operating standards. The position may involve flexible and long hours, including nights, weekends, and holidays based on business needs and hotel events.

Requirements

Able to prioritize and work efficiently with limited supervision.
Detail-oriented and able to multitask efficiently.
Able to speak, understand, and communicate the primary language(s) used in the workplace.
Excellent communication, follow-up, and organizational abilities.
Able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow up.
Clear thinker who remains calm and resolves problems using good judgment.
Able to follow directions thoroughly, understand guest service needs, and work cohesively with coworkers as part of a team.
Able to push, pull, bend, squat, and lift regularly.
Able to use required tools and equipment and meet applicable PPE safety requirements.
Able to hear, understand, and communicate orally and in writing with staff, vendors, and guests in person and by phone.
Able to stand and walk for extended periods and bend, twist, push, pull, stoop, and kneel.
Able to lift and/or carry up to 50 pounds.
Available for flexible scheduled shifts based on business needs, including nights, weekends, and holidays depending on hotel events and functions.
Maintain confidentiality of guest information and pertinent hotel data.

Nice To Haves

Marriott experience preferred.

Responsibilities

Work Front Desk shifts and oversee guest service needs, working alongside agents to cover shifts or breaks.
Welcome and register guests; provide information; obtain identification and credit/check approval as directed by hotel policy; verify rates and departure dates; and complete or modify registration information according to hotel procedures.
Check departing guests out according to hotel procedures.
Sell guest rooms, food and beverage outlets, and seasonal hotel promotions; promote the Rewards Program.
Handle employee cash banks according to policy and reconcile charges and cash received during shifts.
Process mail, messages, faxes, and packages.
Hold pre-shift meetings, prepare for daily activities, and review variations with management and staff.
Ensure shifts have adequate coverage and correct staffing during peak periods and high occupancy; assist with preparing weekly schedules based on guest needs and staff availability.
Communicate daily with department managers and the manager on duty to ensure consistency and share pertinent information.
Monitor associate performance, assist the department manager with feedback, reward or discipline associates, document performance, provide timely counseling, and address associate complaints and problems.
Ensure staff grooming and uniforms meet standards and maintain work-area cleanliness.
Process timecards and payroll as required.
Ensure associates are safety-conscious and trained in safe work practices; follow safety and security procedures and required service and operating standards.
Work cohesively with coworkers and other departments, follow policies and procedures, and strive to improve operating standards.
Maintain attendance and reliability standards and perform additional duties assigned by management.
Maintain confidentiality of guest information and pertinent hotel data.