DTC Inventory and Fulfillment Manager

Trinchero Family Estates•Napa, CA

1d•Onsite

About The Position

The Fulfillment & Inventory Manager is a key member of the Direct-to-Consumer (DTC) team, responsible for overseeing order processing, inventory accuracy, and shipping operations to ensure an exceptional guest experience. This role requires strong communication skills, a service-oriented mindset, and the ability to manage complex logistics across multiple locations while maintaining efficiency, accuracy, and brand standards.

Requirements

Bachelor’s degree or equivalent experience required, preferably in marketing
Minimum of 2 years of experience in inventory management (required).
Demonstrated ability to execute operational plans while supporting broader sales and revenue objectives.
Proven experience managing budgets and controlling costs.
Strong interpersonal and cross-functional collaboration skills.
Analytical and critical-thinking capabilities with a high degree of intellectual curiosity.
Ability to work independently with a strong sense of urgency and sound decision-making skills.
Ability to thrive in a fast-paced, dynamic environment.
Excellent organizational, prioritization, and multitasking skills.

Nice To Haves

Vendor management experience (preferred).
Experience in the wine industry is a plus.

Responsibilities

Oversee Direct Sales operations to ensure timely, accurate order processing and high standards of customer service.
Drive performance against key fulfillment KPIs, including order timeliness, error rates, and guest satisfaction.
Serve as a primary internal partner to the DTC team on shipping processes and fulfillment-related inquiries.
Oversee and support the daily processing of all Direct Sales orders.
Monitor weather and external conditions to proactively adjust shipping methods and minimize delivery risk.
Track shipments proactively to prevent returns, redirects, and delivery failures.
Identify opportunities to reduce shipping costs while adhering to Marketing’s brand standards.
Oversee and execute inventory processes, including weekly reconciliations across multiple locations.
Partner closely with Finance to track and reconcile all inventory movements.
Manages appropriate inventory levels at onsite, offsite, and third-party warehouses to support continuous order fulfillment.
Manage inbound and outbound inventory transfers, including order creation and receiving.
Supervise Direct Sales Team, providing direction, accountability, and day-to-day support.
Manage relationships with fulfillment-related vendors and service providers to ensure performance and cost efficiency.
Stay current on fulfillment, logistics, and inventory best practices through ongoing education and industry resources.
Take ownership of new initiatives, special projects, and process improvements to enhance operational efficiency.
Ensure compliance with all applicable quality, environmental, and safety regulations, and reinforce compliance among team members.
Perform other related duties and special projects as assigned.