Warehouse and Fulfillment Manager

512Financial•Westborough, MA

9d•Onsite

About The Position

We're looking for a driven, detail-oriented Warehouse and Fulfillment Manager who takes ownership of operations and leads by example. If you're the type who sees inefficiency as a problem to solve and finds satisfaction in a well-run warehouse, read on. Our client is an established and fast-scaling e-commerce company serving students, educators, and STEM organizations across the U.S. and globally. They built their reputation by listening to their community and delivering purpose-built solutions — and they need a strong operational leader to support their next chapter of growth.

Requirements

Associate's or Bachelor's Degree in Supply Chain, Business Operations, Logistics, Manufacturing, or a related field (or equivalent trade school credential)
3–5 years managing warehouse and fulfillment operations in a small-to-mid-sized company
2–3 years in a supervisory or leadership role within a warehouse or manufacturing setting
Forklift certification and experience with standard warehouse equipment
Valid Driver's License with a clean record

Nice To Haves

A hands-on leadership style — comfortable managing a team and getting into the work yourself
Proven background in e-commerce fulfillment: picking/packing, shipping and receiving, inventory control, and light assembly
A continuous improvement mindset with practical Lean/5S experience
Proficiency with ERP and WMS systems; NetSuite and/or RF-Smart experience is a strong plus
Ability to adapt quickly in a fast-changing, entrepreneurial environment
High standards for accuracy, organization, and workplace cleanliness

Responsibilities

Direct all inbound and outbound fulfillment operations: receiving, storage, picking, packing, and shipping
Ensure orders go out accurately and on time, maintaining high standards for quality and customer satisfaction
Schedule, coach, and develop warehouse staff; balance workloads and maintain a high-performance team culture
Oversee light manufacturing and assembly tasks, including product kitting, plastic cutting, counting, and packaging
Maintain inventory accuracy using WMS and ERP platforms; track shipments and stock levels in real time
Develop, document, and enforce SOPs; train staff to execute consistently and safely
Operate and oversee warehouse equipment, including forklifts
Apply Lean and 5S methodologies to continuously improve throughput, reduce waste, and raise the bar on operations
Maintain full compliance with safety regulations and equipment maintenance standards