DSS Community Engagement Navigator

Elevance Health•Durham, NC

2d•Remote

About The Position

The DSS Community Engagement Navigator serves as a link between the health plan, local Departments of Social Services (DSS), and community stakeholders. The role supports members with significant Social Determinants of Health (SDOH) barriers by helping them obtain needed services and support. It is part of the Children and Families Specialty Plan (CFSP), a North Carolina Medicaid plan intended to provide coordinated health care to Medicaid-enrolled infants, children, youth, young adults, and families served by the child welfare system. The position is primarily virtual full-time, with required in-person training sessions. Candidates must live within reasonable commuting distance of the posting location unless an accommodation is granted. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Standard Time. Associates may occasionally work overtime or adjust their schedules based on business needs and may need to work from the office. The role requires frequent member and stakeholder interaction, management of multiple communication channels, and use of digital tools. Associates must be able to focus while sitting for extended periods and work in a fast-paced, high-pressure environment. Other duties may be assigned.

Requirements

Bachelor's degree in Public Health, Social Work, Rehabilitation Counseling, or a related field and at least 2 years of experience in marketing, job development, job placement, or social work; alternatively, an equivalent combination of education and experience.
Strong verbal and written communication skills in virtual and in-person interactions.
Ability to maintain focus while sitting for extended periods and manage multiple tasks in a fast-paced, high-pressure environment.
Attention to detail, critical-thinking and problem-solving skills, empathy, and persistence in resolving caller issues.
Comfort and proficiency with digital tools and platforms.
Ability to multitask across calls, texts, facsimiles, and electronic queues while taking notes and speaking to customers.
Ability to work occasional overtime or flexibly based on business needs, including working from the office as necessary.

Nice To Haves

Familiarity with Vocational Rehabilitation and supporting members in overcoming barriers to employment.
Experience working with children, youth, and families served by Local Departments of Social Services through Foster Care and Adoptive Assistance programs.
Experience serving children and youth involved in Foster Care and Social Services.
Experience managing delivery of services for children and youth with complex physical and behavioral health needs.
Knowledge of resources, supports, services, and opportunities needed for safe community living.

Responsibilities

Engage with members identified as having significant Social Determinants of Health barriers.
Collaborate with members, interdisciplinary teams, and external stakeholders to identify goals and develop care plans addressing SDOH barriers, physical and behavioral health needs, and gaps in care.
Support members in accessing healthcare services and resources and in developing, maintaining, and engaging in new relationships.
Interface with Care Managers to ensure individualized plans align with existing or needed case management efforts.
Serve as a liaison between community stakeholders and the health plan.
Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking with customers.
Perform other duties as assigned.