DSO Dental Billing Success Consultant

eAssist•American Fork, UT

1d•Remote

About The Position

This is a 100% remote, U.S.-based role supporting multi-site dental practices with billing, claims, payments, and broader revenue cycle management. The consultant reviews and carries out billing, claims, and payment processes, works with practices to understand and support their existing account-management processes, and provides expert guidance and communication to help improve insurance collections. The schedule is Monday–Friday, either 8 AM–5 PM or 9 AM–6 PM. The role involves little to no travel. Applicants must reside in the United States; applicants residing in Arizona, California, Colorado, Massachusetts, Washington, or Washington, D.C. cannot currently be hired for this position.

Requirements

Dental billing experience is required.
Full daytime availability.
Two years of dental knowledge.
Meet the IT requirements.
Demonstrate professional behavior and consistently meet or exceed expectations.
Be willing to perform duties across all areas of Revenue Cycle Management to meet the needs of the practices served.
Reside in the United States; applicants residing in Arizona, California, Colorado, Massachusetts, Washington, or Washington, D.C. are not eligible for this position.

Nice To Haves

Two to three years of progressive dental claims management, streamlined billing processes, and/or dental front-office experience.
Denti-CAL experience.
AxiUm PMS experience; candidates with this experience are offered a rate of $20 per hour plus a potential monthly bonus.
High interest in learning new programs and practice management software.

Responsibilities

Manage and facilitate revenue cycle workflows for a multi-site client base.
Primarily manage insurance payment posting.
Manage claims, denials, rejections, accounts receivable aging, EFTs, underpayments, and collections.
Handle denials and claim adjudication when necessary or within the parameters of client needs.
Manage accounts according to dental industry best practices.
Respect and maintain confidentiality in accordance with HIPAA and PHI requirements.
Support client maintenance and retention by meeting Brand Promise Expectations.
Provide a high level of customer service through thorough knowledge of dental revenue workflows and effective communication.
Notify and document challenges and opportunities for improvement for review with the DSO Team Leader and Regional Leader.
Attend scheduled team meetings and one-on-one meetings with the Office and DSO Team Leader.
Perform other duties as assigned.