DSHS HCLA WA Cares Fund Benefits Eligibility Program Manager

State of Washington • Thurston County – Olympia, WA

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About The Position

This role partners with project team members to deliver solutions enabling the effectiveness of WA Cares Fund systems. The position involves interaction with business partners and agency executives, reporting to a Unit Manager. The Program Manager serves as the division’s lead and subject matter expert for the GetCare assessment tool for WA Cares Fund. This position provides strategic direction and operational leadership to ensure the system effectively supports WCF’s mission, policy objectives, and statewide service delivery goals. The Program Manager represents WA Cares Fund in strategic planning and interagency collaboration, defining business requirements, advocating for system enhancements, and ensuring technology solutions align with program and operational priorities.

Requirements

• A bachelor’s degree, in public administration, health, social services, or related field, and at least five years of experience working with long-term care eligibility and assessment determinations.
• Or, A combination of experience and education for a total of nine years.
• Years of experience must be working in long-term care eligibility and assessment determinations.
• Concurrently at least 3 years of demonstrated experience on complex IT projects or systems involving internal and/or external partners and stakeholders.
• Experience developing and cultivating relationships with staff, peers, partners, stakeholders, steering committees, sponsors, and executive management.
• Ability to use research, data, and analysis to create reports and formulate and inform decision making.
• Strong and proven skills in coordination and motivation of diverse resources to quickly resolve critical technology and operation issues.
• The ability to work independently and appropriately escalate issues, risks, and situations that require management attention and/or decisions.
• The ability to lead workgroups to identify and analyze solutions to issues and develop risk mitigation strategies.

Nice To Haves

• Experience and/or knowledge conducting long-term care assessments.
• Knowledge of principles and practices of long-term care insurance programs.
• The ability to communicate complex information between the business and technology team in ways that can be understood based on their knowledge level.
• Excellent organizational skills including the ability to coordinate multiple work products and meet critical deadlines.
• The ability to use research, data and analysis to create reports and formulate and inform decision making.
• Experience managing system development and implementation projects within the Washington State environment and working with DSHS Enterprise Technology, WATech, and other state agencies.

Responsibilities

• Collaborate and coordinate with Home and Community Living Administration Information Technology Team to ensure the WA Cares Fund technology components for assessment, eligibility determination, and service planning are developed, implemented and maintained within appropriate timelines and budget.
• Serve as WA Cares Fund business program manager for WA Cares Fund technology component interface activities.
• Serve as the highest level of expertise on the business needs and processes for assessment, eligibility determination, and service planning including cross-agency system interfaces, in collaboration with the technology teams.
• Serve as the product specialist for the WA Cares Fund GetCare assessment tool.
• Partner with WA Cares Fund staff in developing program specific requests for submission and prioritization to ensure program and business needs are identified and met for assessment, eligibility determination, and service planning.
• Coordinate WA Cares Fund priorities for WA Cares Fund assessment, eligibility determination, and service planning technology components with internal and external partners and teams.
• Develop business policies and procedures for WA Cares Fund staff and providers on technology components.
• Lead coordination with HCLA, Health Care Authority, Area Agency on Aging (AAA), and Developmental Disability Disabilities Administration to ensure WA Cares Fund systems are strategically implemented and maintained within approved timelines and budgets.
• Provide business and operational subject matter expertise in the design, implementation, and ongoing operations of the benefit application and intake system.
• Ensure program objectives are met, processes are efficient, and system operations effectively enable service delivery.
• Develop and maintain business policies and procedures for WA Cares Fund staff on benefits application and intake systems.
• Develop all necessary plans and project requirements for contractors to deliver maintenance and operations successfully in accordance with contract terms and conditions.

Benefits

• Background check including criminal record history may be conducted.
• Employees driving on state business must have a valid driver's license.
• Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
• Equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.
• Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at [phone].
• Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager