DSHS DDA Payment and Compliance Program Manager

State of Washington•Multiple Locations Statewide, WA

13h•Hybrid

About The Position

As the Payment and Compliance Program Manager, you will step into a statewide role that helps DSHS’s Developmental Disabilities Administration (DDA) strengthen access to Home- and Community-Based Services by shaping clear, consistent, and equitable payment practices. You will guide program staff as they adapt policies and procedures to meet federal Access Rule requirements, helping Washington residents receive services that reflect accuracy, transparency, and fairness. Your work will influence how DDA programs operate today and how they evolve to meet future expectations. You will collaborate with partners across DDA, the Health Care Authority, Management Services Division Rates, and DSHS’s Home and Community Living Administration. You'll bring clarity to complex rules, translate them into practical steps, and support staff as they adjust their work. You will also help design communication and training tools that make payment expectations easier to understand and apply. You will be part of a team that values thoughtful planning, steady progress, and clear communication. Your help will shape statewide practices that support people receiving services, the staff or contractors who deliver them, and the systems that keep everything running smoothly. This full-time, benefit-eligible project role is funded for 18 months. The Washington Management Services 2 (WMS2) role offers hybrid telework within the state of Washington, and travel is expected to be rare. Assigned to Lacey, you will carry out most of your work through virtual meetings and remote conversations.

Requirements

Experience in project coordination, compliance work, policy development, or related fields.
Ability to read, interpret, and apply complex rules and policies.
Comfort reviewing reports to spot payment patterns or issues.
Skill in long-term planning, organizing work, and adapting to change.
Clear communication skills in writing and conversation to ensure understanding.
Commitment to person-centered practices, choice, and self-direction.
Experience working with cross-functional teams.
Ability to safeguard confidential information.
A mix of compliance-related experience and education may be considered equivalent, with a combined total of at least nine years accepted.

Nice To Haves

Recent knowledge of Medicaid, CMS expectations, or social service payment systems is recommended but not required.

Responsibilities

Interpret federal Access Rules and explain how they apply to DDA service payments.
Develop and update payment policies that support accurate, transparent, and compliant service delivery.
Guide program staff as they adjust procedures to meet federal requirements.
Review payment information to identify patterns that inform policy decisions.
Plan and coordinate system changes that support payment adequacy and transparency.
Create and deliver training and communication tools for staff statewide.
Collaborate with partners across multiple state and federal agencies to align practices and timelines.
Provide guidance to leadership on progress, challenges, and needed adjustments.