Drug Surveillance and Diversion Coordinator

Mercyhealth Wisconsin and Illinois•Janesville, WI

1d•$27 - $39

About The Position

The Drug Surveillance and Diversion Coordinator supports system-wide efforts to promote the safe handling and use of controlled substances through monitoring, auditing, and drug diversion prevention. The position works closely with pharmacy teams and clinical departments to identify concerns, support investigations, improve processes, and ensure compliance with regulatory requirements. It is a full-time day-shift role scheduled from 7:30 AM to 4:00 PM. The coordinator works with pharmacy automation coordinators and pharmacy supervisors and managers on controlled-substance operations, leads implementation and updates of drug-diversion analytics software, and optimizes its use across the system. The role also collaborates with departments, clinics, and procedural areas to establish effective controls throughout the controlled-substance lifecycle; audits dispensing cabinet inventory, documentation, and user access; participates in policy development and investigations; presents diversion metrics; and assists in developing education for patient care partners. The position maintains knowledge of applicable federal and state regulations and Joint Commission standards. The successful candidate works independently with minimal supervision and has no direct reports. The role requires the physical abilities described in the posting, including occasional lifting or moving of up to 50 pounds.

Requirements

High school diploma or GED.
At least 3 years of pharmacy-related experience using pharmacy automation dispensing and storage technology.
Knowledge and experience with controlled-substance handling processes and/or controlled-substance analytics.
Ability to develop strong relationships with diverse professional groups, including physicians, nurses, pharmacists, and administration.
Board Certified Pharmacy Technician (PTCB) certification.
Illinois Pharmacy Technician License.
Registered Wisconsin Pharmacy Technician.
Ability to work independently with minimal supervision.

Nice To Haves

Bachelor's degree.
ASHP Drug Diversion Professional Certification.

Responsibilities

Provide recommendations on day-to-day controlled-substance management operations within pharmacy automation in partnership with site pharmacy automation coordinators and pharmacy supervisors or managers.
Lead system-level implementation and updates of drug-diversion analytics software.
Optimize the use of diversion analytics technology across the system.
Collaborate with departments, clinics, and procedural areas to ensure diversion-prevention controls cover purchasing, receiving, distribution, administration, wasting, and returns of controlled substances.
Conduct audits of automated dispensing cabinet inventory, administration and wasting documentation, and user access.
Participate in developing policies and procedures related to drug diversion and controlled substances.
Present diversion-related metrics to the Medication Diversion Prevention Committee and other stakeholders as appropriate.
Assist in developing educational materials for Mercyhealth patient care partners.
Participate in investigations of suspected drug-diversion incidents from initiation through final disposition.
Maintain current knowledge of DEA, FDA, Wisconsin and Illinois state pharmacy controlled-substance rules and regulations, and Joint Commission medication storage and security standards.