DRUG-GEN MDSE/LEAD CLERK

The Kroger Co.•Oak Lawn, IL

12h•$19 - $22

About The Position

The Drug-GM MDSE/Lead Clerk directs and supervises the Drug GM department’s functions, duties, and activities while supporting day-to-day operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, and encouraging associates to support the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees department performance, scheduling, associate training and development, inventory, merchandising, promotions, pricing, and expense control. It also assists customers with product questions and suggestions, communicates promotional information, and works with store management to achieve department and store goals. The clerk reinforces safety procedures, reports risks and incidents, and helps ensure equipment is maintained.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
A second language, in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws and company guidelines.
Help customers feel welcome and appreciated by answering questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Offer product samples to help customers discover items or products they ask about.
Inform customers about Drug GM specials.
Develop and implement a department business plan to achieve desired results.
Understand the store layout and locate products.
Create and execute sales promotions with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting Drug GM.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current on present, future, seasonal, and special ads.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Comply with safety procedures, reinforce safety programs, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.