DRUG-GEN MDSE/LEAD CLERK

The Kroger Co.•Oconomowoc, WI

19h

About The Position

The Drug-GM MDSE/Lead Clerk directs and supervises the functions, duties, and activities of the Drug GM department while supporting its day-to-day operations. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and encouraging associates to provide excellent service. The clerk demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading, training, scheduling, and developing department associates; coordinating department plans, promotions, pricing, inventory, and expenses; helping customers with product questions and suggestions; and reinforcing safety and compliance procedures. The role also requires cooperation in a fast-paced, sometimes stressful environment and support for customers and community members, including minors, individuals with special needs, and older adults.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish performance goals for the department and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates in their jobs and participate in the performance appraisal process.
Follow applicable local, state, and federal laws and company guidelines.
Welcome customers, answer questions about products, and help them feel appreciated.
Maintain product knowledge and answer questions or make product suggestions.
Offer product samples to help customers discover products or items they ask about.
Inform customers of Drug GM specials.
Develop and implement a department business plan to achieve desired results.
Learn the store layout and locate products.
Create and execute sales promotions with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions, particularly those affecting Drug GM.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current on present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and report repair needs to the appropriate department or store manager.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.