Drug-Gen Mdse/Lead Clerk

Kroger•Sun Prairie, WI

About The Position

The Drug-Gen Mdse/Lead Clerk supports day-to-day Drug GM operations and directs and supervises the department’s functions, duties, and activities. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, and supporting the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The clerk leads and develops associates, supports department planning and performance, manages scheduling and inventory processes, and helps execute pricing and promotional plans. The position also assists customers with product questions and recommendations, monitors safety and equipment conditions, and reports customer or employee accidents, safety risks, and illegal activity. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Drug GM experience.
Retail experience.
Second-language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates, communicate company and job-related information, and encourage teamwork toward store and company goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, and participate in the performance appraisal process.
Comply with local, state, and federal laws and company guidelines.
Create a welcoming customer environment by answering questions about products sold in the department and store.
Maintain product knowledge, respond to customer questions, make product suggestions, offer samples, and inform customers about Drug GM specials.
Develop and implement a department business plan and create sales promotions in partnership with store management.
Educate department associates about current, upcoming, and special in-store promotions, particularly those affecting Drug GM.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan and stay current on present, future, seasonal, and special advertisements.
Monitor and control department expenses.
Monitor inventory and stocking conditions and note discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, handle customer and business information honestly, and follow directions or seek assistance when needed.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.