Drop Ship Sales Support

ClassetVernon, CA
Onsite

About The Position

AdeptHR is partnering with a leading specialty food distributor to hire a detail-oriented and dependable Drop Ship Sales Support professional. This role plays a key part in supporting sales operations, ensuring accurate order processing, and maintaining strong customer relationships. This is a great opportunity for someone who thrives in a fast-paced, team-driven environment and enjoys balancing administrative work with customer interaction.

Requirements

  • Strong communication skills (written and verbal)
  • High attention to detail and organizational ability
  • Ability to multitask and manage priorities in a fast-paced environment
  • Basic computer proficiency (Microsoft Word, Outlook)
  • Ability to work both independently and collaboratively

Nice To Haves

  • Experience in sales support, customer service, or logistics
  • Background in food service, hospitality, grocery, or related industries
  • Familiarity with shipping systems (FedEx, UPS) or internal platforms

Responsibilities

  • Enter drop-ship purchase orders with accuracy (pricing, product, quantities, destinations)
  • Generate shipping labels using FedEx, UPS, or similar systems
  • Monitor order status and provide timely tracking updates to customers
  • Assist with product availability, quotes, and specification requests
  • Build and maintain strong relationships with customers
  • Support product recommendations and sales initiatives
  • Resolve customer issues in coordination with internal teams
  • Document and escalate product complaints appropriately
  • Support the sales team in achieving targets and objectives
  • Provide feedback on customer needs, trends, and opportunities

Benefits

  • Medical insurance
  • Dental insurance
  • AFLAC supplemental insurance
  • 401(k) with employer match
  • Paid Time Off (10 days annually)
  • Paid sick leave (per CA law)
  • Supportive and collaborative team environment
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