Drop-In Attendant – Sports & Skating

Town of Milton•Milton, ON

23h•Onsite

About The Position

About Milton Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected. Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play. Position Summary Reporting to the Coordinator, Recreation, this part-time position is responsible for ensuring all drop-in sports and skating participants experience an engaging, safe and enjoyable environment when attending a Town of Milton program. This role ensures adherence to entry guidelines, fair play and anticipates and reacts to customer concerns.

Requirements

Minimum of 15 years of age
2 years’ experience participating in or leading sport or skating programs within a recreation environments
Standard First Aid & CPR C
HIGH FIVE® Principles of Healthy Child Development (or willing to obtain)
Satisfactory Criminal Record Check with Vulnerable Sector Screening

Nice To Haves

Experience working with persons with disabilities an asset

Responsibilities

Program implementation with a focus on quality customer experiences
Foster a welcoming, respectful and safe environment for all participants
Ensure all participants have paid and meet entry requirements; this may include wearing wristbands, being of a specific age, etc.
Understand and ensure compliance of all established rules and guidelines governing the safety and conduct of participants
Organize pick-up games and activities (where applicable) and ensure fairness and equal playing time for all participants
Provide guidance and oversight to volunteers
Establish positive relationships and clear communication channels with all staff and participants
Maintain a safe and clean facility including proper usage and use of equipment.
Proactively communicate program needs to operations staff and communicate facility or equipment deficiencies to Recreation Coordinator
Ensure the safety and well-being of all program participants; evaluate situations for potential safety risks and proactively take action to address such risks. Communicate any action and/or concerns to Recreation Coordinator
Maintain communication with the Customer Service Desk to provide relevant program updates and to request support in the event of an emergency
Maintain a high level of professionalism and handle sensitive situations with mature judgement
Provide suggestions to Coordinator, Recreation on ways to enhance the customer experience
Comply with all health and safety practices as it relates to the work, standard operating guidelines and the Occupational Health and Safety Act
Maintain and submit attendance records and/or drop-in stats
Report any incidents, concerns or site damage to Coordinator, Recreation, ensuring all appropriate forms are filled out accurately and completed
Submit required forms (including payroll)
Attend and participate in mandatory staff trainings and meetings