Driving Courier - Pharmacy Services

WVU Medicine • Bensley, VA

2d • Onsite

About The Position

The Driving Courier supports Specialty Pharmacy & Home Infusion operations by safely, promptly, and compliantly transporting specialty pharmaceuticals to WVU Medicine patients and staff. Deliveries may include expensive, controlled, high-value, and temperature-sensitive medications. The role uses logistics planning software to coordinate routes and follow medication-handling protocols, while maintaining accountability for secure delivery and product integrity.

The courier works with pharmacy staff to plan deliveries and collect necessary prescription and patient information. Duties include verifying recipients, obtaining signatures and payment information, maintaining delivery and chain-of-custody records, and providing courteous service and applicable educational materials. Patient counseling is limited to offering personalized counseling under a pharmacist’s supervision; duties reserved by law for pharmacists, technicians, or interns must not be performed by the courier. Weekend call may be required as needed.

Requirements

• High school diploma or equivalent.
• Valid driver’s license with a good driving history.
• Two years of courier experience.
• Dependability.
• Good communication skills.
• Attention to detail.
• Ability to stand and walk short distances for eight or more hours.
• Frequent bending, stooping, or stretching.
• Ability to lift 30 pounds and push 50 pounds.
• Normal vision and hearing range.
• Ability to work under stressful conditions and withstand a rapid pace of events.

Nice To Haves

• Experience in healthcare logistics or transportation.
• Two years of prior experience in pharmaceutical delivery, medical courier services, or handling high-value goods.

Responsibilities

• Collect and deliver specialty and home infusion pharmaceutical products, including high-value, controlled, and temperature-sensitive medications, to healthcare facilities, pharmacies, or patients’ homes.
• Follow applicable federal and state requirements intended to limit drug diversion, including collecting prescription hard copies and reviewing government-issued photo identification.
• Coordinate with pharmacy staff to plan and organize daily delivery services and collect appropriate prescription and patient information before dispensing.
• Verify the person receiving deliveries, obtain signatures, and collect payment information.
• Follow HIPAA, DOT, USP, and FDA guidelines applicable to pharmaceutical transportation.
• Handle and transport expensive medications securely to prevent loss, damage, or theft, and maintain a detailed chain of custody.
• Provide professional and courteous service to clients, patients, and healthcare providers, and handle customer complaints fairly and empathetically.
• Provide applicable medication educational materials and inform patients about their rights, handling instructions, and services; offer personalized counseling only under a pharmacist’s supervision.
• Follow up with the Director or Manager on unresolved issues or matters requiring immediate attention, such as inclement weather or company vehicle issues.
• Notify purchasing personnel when supplies are needed.
• Conduct routine vehicle inspections and maintenance to ensure the vehicle is in proper working condition.
• Restock delivery and shipping supplies in the pharmacy warehouse.
• Maintain records of items delivered and mailed from the pharmacy, including prescriptions, supplies, and non-prescription medications; maintain logs of medications owed to patients to track their disposition.
• Prevent anyone not employed by the Pharmacy from accessing or riding in the company vehicle during deliveries or while undelivered medications are present.
• Use logistics planning software in coordination with the manager to optimize delivery routes and ensure compliance with handling protocols.
• Identify, document, and report field coordinates and address or coordinate discrepancies.
• Relay the offer of counseling and additional information to patients or their representatives and have them validate acceptance or declination.
• Observe restrictions on duties reserved for pharmacists, pharmacy technicians, and pharmacy interns, including restrictions on entering the pharmacy proper without a pharmacist accompanying the courier.
• Be available for weekend call as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED