Drivers Facility Manager I

Illinois Secretary of State•Cairo, IL

2d•$5,000 - $5,300•Onsite

About The Position

The Drivers Facility Manager I plans, supervises, coordinates, and evaluates the activities of staff providing public services at a small to medium Downstate Driver Services Field Facility. The position is responsible for the facility’s accounting, auditing, and depositing of collected monies; administration of road and written examinations; cashier functions; and review and completion of motor vehicle title and registration applications. The manager also attends meetings and training sessions, prepares and submits operational reports, and monitors facility maintenance, cleanliness, and general appearance. The role supervises staff and facility operations, including applicant processing and testing, scheduling and work priorities, time-off and overtime decisions, training, progressive discipline, grievance resolution, and employee complaints. The manager ensures staff follow Secretary of State policies and applies consistent instructions and procedures. Other duties may be assigned.

Requirements

Knowledge, skill, and mental development equivalent to completion of four years of high school.
Three years of general work experience, preferably including two years of experience in a driver’s facility.
Thorough knowledge of the Illinois Vehicle Code as it relates to obtaining or retaining driving privileges in Illinois.
Working knowledge of office methods, procedures, and practices.
Working knowledge of business English, spelling, and commercial arithmetic.
Valid Illinois driver’s license.
Ability to plan, assign, supervise, and evaluate driver’s facility staff.
Ability to prepare complex reports.
Ability to communicate effectively orally and in writing.
Ability to deal tactfully with the general public and develop satisfactory working relationships with staff.
Ability to lift and carry 0–25 pounds and travel to other facilities or mobile locations to perform assigned duties.
Applicants must be lawfully authorized to work in the United States.

Nice To Haves

Two years of experience in a driver’s facility is preferred.

Responsibilities

Plan, coordinate, supervise, and evaluate staff activities and services at the Driver Services Field Facility.
Coordinate and monitor applicant processing and testing, ensuring compliance with Secretary of State policies and consistency of instructions.
Determine work schedules and priorities; approve or deny time off; assign or deny overtime and travel assignments.
Address special problems and staff questions, arrange or provide training, administer progressive discipline, participate in grievance resolution, and handle employee complaints.
Account for, audit, and deposit all monies collected by the facility.
Administer road examinations for all classes of driver’s licenses and administer and grade written driver examinations.
Perform cashier functions for driver’s license fees and review and complete motor vehicle title and registration applications.
Prepare and submit facility operations reports, including inventory, road test, title and registration, and accident or incident reports.
Attend meetings and training sessions.
Monitor facility maintenance, cleanliness, and general appearance.
Perform other duties as assigned.