Driver Supervisor

National Express•Trumbull, CT

About The Position

The Driver Supervisor oversees drivers and monitors to support safe, reliable bus operations and compliance with company requirements, safety training, policies, and procedures. The role provides guidance and coaching to employees, helps resolve operational and customer issues, supports driver recruitment and hiring, monitors on-time performance, audits time sheets, prepares reports, and evaluates and disciplines direct reports as appropriate. The position also promotes a positive work environment, strong customer service, and the company’s values and ethical standards. Summit School Services states that it is committed to protecting and safeguarding children and passengers and has a zero-tolerance policy for conduct incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. The company describes a network of more than 250 local customer service centers supported by regional operations teams throughout North America, with corporate headquarters in Warrenville, Illinois. Pay and many employment terms vary by location, market, customer or contractual terms, and position.

Requirements

High school diploma or equivalent.
At least 5 years of work experience; the experience requirement may be reduced by up to 2 years through college education.
Knowledge of the company’s service promise, services, capabilities, policies, procedures, and practices sufficient to manage drivers and monitors across locations.
Proven supervisory expertise and knowledge of related methods, practices, and techniques.
Computer literacy, preferably in word processing and spreadsheets.
Excellent interpersonal skills.
Well-developed written and verbal communication skills, including the ability to communicate, coach, and mentor.
Relationship-building skills to support effective working relationships and collaboratively develop strategies and solutions to resolve issues.
Well-developed multitasking, time-management, and prioritization skills to balance competing customer-care and routing demands.

Nice To Haves

Some college education.
Three years of experience in the ground transportation industry; this preference may be waived with at least 1 year of supervisory experience.

Responsibilities

Supervise the day-to-day activities of drivers and monitors to ensure compliance with operational requirements for safe bus operations, including corporate safety training processes and practices.
Provide support, advice, and guidance to drivers and monitors dealing with issues such as customer complaints, bus or worker safety, and time-off requests; assess situations and determine appropriate action, such as training or counseling.
Collaborate with Driver Recruitment during driver hiring, including providing information to attract qualified candidates, arranging interview facilities, and interviewing candidates.
Promote a positive work environment through coaching, mentoring, and non-safety-related training that supports employee motivation, morale, company values, and customer service.
Collect and audit employee time sheets.
Monitor on-time performance.
Prepare and submit required reports in a timely manner.
Promote compliance with company policies and processes through actions and communication.
Discuss observed breaches of policy or procedure with the General Manager.
Regularly evaluate the performance of direct-report personnel according to company policy.
Administer employee discipline as appropriate.
Demonstrate high ethical standards and personal integrity, and share concerns about suspicious or inappropriate behavior with a supervisor or manager.
Perform other duties as assigned.