Driver Supervisor

Maersk•Joplin, MO

12d•Onsite

About The Position

The HBDS Driver Supervisor owns the onboarding, training, certification, and day-to-day performance of Maersk employee delivery teams at a single Heavy-Bulky Delivery Services location. This hands-on, on-site role helps new delivery associates become safe, capable, and productive, and supports their retention. The supervisor manages five driver teams and is accountable for their readiness, safety, and performance. The role is limited to Maersk employee delivery teams. It does not build routes or assign third-party carrier capacity, and it does not manage, direct, train, or evaluate third-party carriers or their personnel. Carrier relationships remain with site leadership and procurement. The description reflects the general nature of the work and is not exhaustive; employees may be asked to perform additional responsibilities or support other operational areas based on business needs.

Requirements

Experience working on a delivery truck in heavy-bulky or appliance delivery; this is identified as the most important qualification.
Appliance and heavy-bulky installation experience, including in-home delivery.
Experience onboarding, certifying, or training commercial drivers.
Working knowledge of DOT regulations and hours of service.
Valid driver's license and acceptable motor vehicle record.
Ability to operate a box truck and demonstrate the standard being taught.
Current DOT medical certification, or ability to obtain it.
Must clear First Advantage background screening and all customer-required screening before onboarding.
Comfort coaching adults, including people who have more driving experience.
Strong written and verbal communication skills, and organization sufficient to maintain training records that stand up to review.

Nice To Haves

Internal candidates who have moved off the truck and worked their way up are strongly encouraged to apply.

Responsibilities

Manage five driver teams.
Own onboarding for each new delivery associate, from the first day through release to a solo route.
Deliver behind-the-wheel certification on box truck equipment and verify associates meet the required standard before driving a route unsupervised.
Train associates in appliance and heavy-bulky delivery execution, including in-home handling, product and property protection, assembly, and customer interaction.
Train associates on the handheld and delivery application, confirming competency rather than attendance.
Train and reinforce DOT rules and regulations, hours of service, and pre-trip and post-trip inspection procedures.
Own safety, damage prevention, and claims prevention for employee delivery teams at the site.
Manage day-to-day delivery associate performance through coaching, ride-alongs, corrective action, and retention efforts.
Maintain training and certification records for every associate so their status is evidenced and reviewable.
Ensure tools, uniforms, handhelds, and equipment are ready for delivery teams.
Partner with site leadership and recruiting on candidate evaluation, interviewing, and delivery-team pipelines.
Comply with company safety policies, applicable DOT requirements, OSHA standards, and customer-site safety rules.
Immediately report accidents, injuries, unsafe conditions, equipment damage, product damage, and regulatory concerns before leaving the delivery location.