Driver Supervisor

Summit LLC•Trumbull, CT

6d•$55,000 - $60,000

About The Position

The Driver Supervisor oversees the day-to-day activities of drivers and monitors to ensure safe bus operations and compliance with operational requirements, corporate safety training, and company policies. The role supports drivers and monitors in resolving customer, safety, and scheduling issues and promotes a positive work environment through coaching, mentoring, and training. The supervisor also contributes to driver recruitment, audits time sheets, monitors on-time performance, prepares reports, evaluates direct reports, and administers discipline as appropriate. The position requires a high school diploma or equivalent; some college is preferred. Candidates need five or more years of work experience, with three years in ground transportation preferred, although the experience requirement may be waived with at least one year of supervisory experience. College education may substitute for up to two years of required work experience. The stated annual pay range is $55,000–$60,000. Summit School Services offers medical, dental, vision, and basic life insurance coverage, holiday pay, PTO accrual, and enrollment in a retirement savings plan.

Requirements

High school diploma or equivalent.
Five or more years of work experience; the requirement may be waived with at least one year of supervisory experience.
Knowledge of services, capabilities, policies, procedures, and practices needed to manage drivers and monitors in various locations.
Proven supervisory expertise and knowledge of related methods, practices, and techniques.
Computer literacy, preferably with word-processing and spreadsheet applications.
Excellent interpersonal skills and well-developed written and verbal communication skills.
Relationship-building skills to provide support and advice and collaborate on resolving issues.
Communication skills to effectively coach and mentor.
Well-developed multitasking, time-management, and prioritization skills to balance customer-care and routing demands.

Nice To Haves

Some college education.
Three years of experience in the ground transportation industry.
College education may substitute for up to two years of required work experience.

Responsibilities

Supervise drivers’ and monitors’ day-to-day activities and monitor compliance with safe bus operations and corporate safety training processes.
Provide guidance to drivers and monitors on customer complaints, safety, time-off requests, and other issues; assess situations and determine appropriate actions, such as additional training or counseling.
Collaborate with Driver Recruitment by providing information to attract qualified candidates, arranging interview facilities, and conducting interviews.
Promote a positive work environment through coaching, mentoring, and non-safety-related training.
Collect and audit employees’ time sheets.
Monitor on-time performance.
Prepare and submit required reports in a timely manner.
Enforce company policies and processes through actions and communication, and discuss noted breaches with the General Manager.
Regularly evaluate the performance of direct-report personnel according to company policy.
Administer employee discipline as necessary.
Maintain high ethical standards and personal integrity, and report concerns about suspicious or inappropriate behavior to a supervisor or manager.
Perform other duties as assigned.