Driver Success Lead
Zifty•Atlanta, GA
•Onsite
About The Position
You'll be the primary point of contact for driver support, working closely with Operations to maintain reliability, accountability, and engagement across the platform.
Requirements
- Background in operations, logistics, driver management, or customer support
- Comfortable managing difficult conversations with empathy and accountability
- Strong communicator who is highly organized and detail-oriented
- Experience with operational or workforce management software a plus
Responsibilities
- Manage driver onboarding, orientation, and activation
- Handle escalations, pay disputes, and support issues professionally and promptly
- Monitor performance metrics, reliability trends, and zone coverage gaps
- Communicate operational updates, safety alerts, and company initiatives to drivers
- Build engagement initiatives that strengthen driver morale and recognition
- Maintain SOPs, training materials, and driver-facing resources
- Identify recurring issues and recommend process improvements
Benefits
- Full benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
