Customer Success Lead
About The Position
SCALR Sight is looking for a Customer Success Manager to serve as the primary interface between our clients and internal delivery team. This role is client facing and will be responsible for leading status calls, communicating project updates, helping translate platform capabilities into business value, and ensuring alignment between customer needs and development efforts. This is a strong growth opportunity for someone who wants to build a career at the intersection of customer success, project leadership, product understanding, and delivery coordination. This role is critical to the continued growth of SCALR Sight. It combines customer engagement, delivery coordination, product understanding, and business communication into one high-impact position. Over time, the role becomes a trusted connector between customers, delivery, and business growth efforts. It is an ideal opportunity for someone who wants to grow into a leadership-oriented role and play a meaningful part in shaping both the customer experience and the future of the platform.
Requirements
- Punctuality and timely attendance to external client and internal stakeholder needs.
- Strong communication and presentation skills across technical and non-technical audiences
- Organized and process-oriented, comfortable managing multiple workstreams
- Confident facilitating meetings, tracking action items, and holding teams accountable
- Adaptable, open to feedback, and motivated by continuous improvement
Nice To Haves
- Residence in Eastern time zone preferred.
- Experience in customer success, project management, account management, or a related client-facing role
- Familiarity with software delivery processes and working alongside technical teams
- Experience running status meetings or scrum ceremonies
- Background in consulting, SaaS, cybersecurity, or technology services is a plus
- Exposure to scope management, change-management tracking, or commercial project health is a plus
Responsibilities
- Lead status calls, deliver project updates, and build strong client relationships through clear, consistent communication, dealing with difficult conversations with professionalism.
- Support scrum ceremonies, keep tasks and timelines on track, manage requirements and scope documentation, and ensure alignment between client expectations and technical realities.
- Develop a working understanding of the SCALR Sight platform and confidently communicate its capabilities, use cases, and differentiators to customers and prospects.
- Help create customer-facing materials, presentations, and messaging that support both customer success and business development.
- Identify opportunities to formalize repeatable workflows around delivery, communication, and handoffs.
Benefits
- Robust internal training program, plus company-paid external training.
- Company-paid external training.
- Continuing education and role-specific training.
- Six-week SRA Corps training program for new hires.
- Free mental health support through Betterhelp.
- Generous medical, dental, and vision benefits at different price points
- Company-paid disability and life insurance
- Company 401(k) plan, including annual 3% safe harbor contribution
- Free patient advocacy service that helps find care providers and resolve insurance queries
- Free on-site wellness programming covering both emotional and physical wellness
- Generous parental leave, sick leave, and vacation policies
- Option to work remotely or with a flexible schedule when needed
- Company-paid cellphone with discounted accessories
- 1-2-3 Give Program: SRA will give $1,000 to a charity of your choice. If you give an additional amount (up to $1,000), then SRA will match that amount up to $1,000.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
