Driver Recruiter

U.S. Xpress Enterprises, Inc.

1d•Hybrid

About The Position

The Driver Recruiter manages the recruiting and hiring of drivers for U.S. Xpress, screening and interviewing applicants and using discretion to determine eligibility under company hiring guidelines and DOT rules and regulations. The role owns the recruitment process from sourcing through closing candidates, provides information about available OTR and Dedicated driver positions, and works with leadership to address recruiting issues and manage expectations. The position is hybrid, combining remote work with in-office collaboration; the balance of office and work-from-home time may vary and is subject to management. The work is performed in a normal office setting, with collaboration and interactions with employees, customers, and potential customers.

Requirements

Associate’s degree in a related field or equivalent years of experience; equivalent experience is defined as one year of professional experience for each year of college requested.
At least 2 years of experience in a call center environment, inside sales, or a related field.
Professional communication skills and common courtesy, including the ability to communicate concisely and logically with sensitivity to diverse audiences.
Strong skills with Microsoft Office applications, such as Word, Excel, and Outlook.
Sound judgment, de-escalation, and problem-solving skills.
Ability to build rapport and relationships effectively by phone.
Self-motivated and detail-oriented.
Ability to assess organizational dynamics and manage change.
Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving skills.
Ability to communicate effectively across multiple mediums.
Ability to move between independent work and collaborative sessions.
Ability to work efficiently in a structured office and remotely on assigned days.
Availability to collaborate in person with coworkers, answer questions, brainstorm solutions, and participate in impromptu meetings.
Comfort with digital collaboration tools and face-to-face interactions in the office.

Nice To Haves

Transportation and/or logistics industry experience.

Responsibilities

Manage the driver recruitment process, including sourcing, interviewing and screening, and closing candidates for open positions.
Maintain current knowledge of transportation rules and regulations and U.S. Xpress hiring guidelines.
Interview applicants and gather and analyze data to determine whether they meet hiring guidelines.
Review applicants’ motor vehicle records (MVR), DAC reports, and criminal background information.
Use discretion to extend offers to qualified applicants while providing a positive candidate experience.
Provide driver applicants with information about U.S. Xpress OTR and Dedicated openings on a daily basis.
Maintain knowledge of compensation offerings, benefits, and salary structures.
Partner with leadership to manage driver expectations, resolve recruiting issues, and advise throughout the recruiting process.
Use de-escalation skills when communicating sensitive decisions to disqualify applicants.
Enter driver information accurately in TenStreet and confirm that it flows to Pegasus.
Promote company-wide recruiting, marketing, employee referral, and job-posting programs.
Communicate the company’s mission and culture to candidates.
Collaborate in person with employees at all organizational levels.
Attend in-person meetings and training, contribute input and advice, and stay current on developments, goals, and objectives.
Engage remotely and in person with customers and potential customers to establish rapport, communication, and expectations.
Attend office celebrations and driver acknowledgments, such as the Million Miler Walk.