Driver Operations Specialist

Quality Carriers•Channelview, TX

1d•Onsite

About The Position

Quality Carriers is seeking a Driver Operations Specialist in Channelview, Texas. The position is the primary day-to-day contact for an assigned group of generally up to 30 company employee drivers and/or independent contractors. Because drivers operate 24/7, the role participates in an on-call schedule that varies according to location and business needs. The specialist handles dispatching, load planning, customer service, driver support, safety and regulatory coordination, and equipment and tank-wash planning. This is a full-time, in-office position, five days per week. It operates in a professional office environment using standard office and computer equipment. The employee regularly talks, hears, sits, types, reaches, and grasps; the role may also involve standing, walking, bending, kneeling, stooping, or crouching, and frequently lifting or moving items up to 20 pounds. Travel may be required multiple times per year for training and career development.

Requirements

Excellent communication and interpersonal skills.
Experience with DOT requirements, CSA expectations, and safety procedures.
Highly proficient computer skills and comfort using computers and various software programs.
Ability to travel multiple times per year as needed for training and career development.
At least 2 years of experience in a leadership or management position.

Nice To Haves

Four or more years of truck transportation industry experience or a four-year degree is preferred.

Responsibilities

Serve as the primary day-to-day contact for an assigned group of generally up to 30 drivers, including company employees and/or independent contractors.
Facilitate each driver’s compensation and time-at-home requirements; maintain driver calendars and record home-time requests and periods of unavailability in TMW and other applicable systems.
Discuss safety, compliance, and service issues with drivers; facilitate required documentation; review quarterly performance bonus results with company employee drivers and provide feedback; conduct at least one driver ride-along per quarter.
Engage drivers daily in safety conversations and ensure hours-of-service information is properly updated in the ELD system.
Coordinate with Operations and Safety on breach-of-contract notices for independent contractors, and with Operations, Safety, and HR on employee-driver disciplinary actions consistent with company policy.
Use system tools and data to inform drivers about safety, customer service, regulatory, and company-policy compliance; validate dispatch plans for regulatory and policy compliance.
Work with Maintenance daily to ensure company equipment complies with federal, state, and local regulations; ensure monthly online safety training is completed and coordinate additional training or refreshers as needed.
Verify tractor profiles for accuracy, including the presence and working condition of equipped accessories.
Pre-trip and communicate assigned loads, targeting at least 95% on-time service; dispatch drivers verbally and electronically using company policies, devices, and software, including ISAAC tablets, TMW, and TotalMail.
Coordinate driver utilization with Central Scheduling and Equipment Planning to maximize driver earnings while meeting customer-service expectations; proactively communicate actual or potential service issues and notify customers of late deliveries before planned arrival.
Work with drivers daily to maintain a smooth dispatch workflow.
Create daily schedules and secure backhauls for assigned assets using available inputs, including driver calendars, yard checks, orders, and maintenance or driver out-of-service reports.
Coordinate with surrounding terminals and Central Scheduling to maximize loaded miles.
Manage the end-to-end tank-wash process for terminal-assigned equipment, including assignments, product-compatibility confirmation, scheduling, purchase-order coordination, and communication with tank washes about ETAs.
Manage driver capacity priorities.