Driver Navigator

Chick-fil-A Supply LLC•Aurora, CO

148d•Onsite

About The Position

The Driver Navigator supports and partners with drivers at the Chick-fil-A Supply Distribution Center in Aurora, Colorado, to provide excellent delivery service to restaurants. The role involves helping unload trucks, delivering and organizing food, navigating to destinations, completing delivery logs, and identifying opportunities for process improvement. The Driver Navigator works with the transportation team to provide drivers with current route, schedule, and delivery instructions, and reports to the Transportation Supervisor. The position helps ensure safe, accurate, and food-safe deliveries while providing a positive service experience to restaurants and Operators. It involves working in all weather conditions and in a multi-temperature environment, including a freezer. The schedule is flexible and may include nights, weekends, holidays, and rotating shifts; shifts are typically at night, such as 10 p.m. to 8 a.m. The role requires travel for approximately 5% of the job.

Requirements

High school diploma or equivalent, such as a GED.
At least 1 year of experience.
Excellent project management and organizational skills; able to work as a self-starter.
Strong interpersonal skills and the ability to work as part of a team or independently as needed.
Comfort using basic smartphone and tablet systems and applications.
Strong written and verbal communication, attention to detail, organization, and problem-solving skills.
Ability to anticipate needs, lead multiple projects, and manage shifting priorities.
Ability to travel for 5% of the job for Operator or market visits, supplier visits, and related conferences.
Ability to communicate with teammates and suppliers across all levels of an organization.
Ability to learn quickly, adapt to change, and analyze successes and failures to identify improvements.
Ability to build trust with internal and external customers and use their input to improve products and services.
Commitment to food safety and maintaining a safe workplace.
Commitment to Chick-fil-A values and acting with integrity.
Results-oriented and dependable, with the ability to meet and exceed goals.
Ability to identify underlying problems and consider solutions beyond the obvious.
Servant-leadership approach, including putting others first, correcting mistakes authentically, and respecting different viewpoints.
Proficiency in English, including reading, writing, and speaking, to follow verbal instructions and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.
Ability to frequently lift up to 50 pounds and occasionally move up to 1,500 pounds with mechanical assistance.
Ability to work in all weather conditions and in a multi-temperature environment, including a freezer.
Availability for a flexible schedule that may include nights, weekends, holidays, and rotating shifts; shifts are typically at night.
Additional background checks, site-specific training or certification, fingerprinting, or security badges may be required for deliveries to security-sensitive sites.

Nice To Haves

Prior food service delivery experience.
Experience working night shifts.

Responsibilities

Complete the pre-trip checklist and prepare equipment for safe, efficient use.
Plan trips to confirm optimal routes and road conditions.
Ensure the driver understands the route plan and any exceptions to the normal delivery sequence.
Help the driver navigate safely and position the truck for deliveries.
Assist with unloading products at restaurants accurately and in an organized manner.
Follow food safety protocols during deliveries, protecting temperature integrity and preventing damage and contamination.
Communicate potential service interruptions, such as scheduling discrepancies or security risks, to the MDC.
Resolve mistakes professionally by executing “Remarkable Recovery.”
Ensure products and equipment on the trailer are secured for transit between stops.
Organize and maintain control of shipping documents throughout delivery routes.
Assist the driver in collecting equipment, such as carts and pallets, and product returns from restaurants.
Communicate effectively with Restaurant Operators and Distribution Center staff.
Adapt to change and respond professionally to difficult situations.
Manage pressure and competing demands, prioritizing tasks and workload effectively.
Treat customers and other parties with dignity and respect, maintaining a positive, service-focused mindset.
Perform other related duties as assigned.