Driver Navigator

Chick-fil-A Supply LLC•Winter Haven, FL

7d•Onsite

About The Position

The Driver Navigator supports and partners with drivers at the Chick-fil-A Supply Distribution Center in Lakeland, Florida, to provide excellent delivery service to restaurants. The role assists with unloading and organizing food, navigating to delivery destinations, completing delivery logs, and identifying opportunities for process improvement. The navigator reports to the transportation supervisor and collaborates with the transportation team to provide drivers with current route, schedule, and delivery instructions. The position is part of a team working to improve service to Chick-fil-A restaurants and Operators.

Requirements

High school diploma or equivalent, such as a GED.
At least 1 year of experience.
Excellent project management and organizational skills; able to work as a self-starter.
Strong interpersonal skills and the ability to work as part of a team or independently when necessary.
Comfort using basic smartphone and tablet systems and applications.
Detail-oriented, organized, creative problem solver with written and verbal communication skills.
Able to anticipate needs, lead multiple projects, and manage shifting priorities.
Able to travel for 5% of the job for Chick-fil-A Operator or market visits, supplier visits, and related conferences.
Able to communicate across all levels of an organization, including with teammates and suppliers.
Quick and versatile learner who is open to change, learns from successes and failures, experiments to find solutions, and handles unfamiliar tasks.
Customer-focused relationship builder able to earn the trust and respect of internal and external customers and use their input to improve products and services.
Committed to food safety for customers and workplace safety for colleagues.
Inspired to uphold Chick-fil-A values and act with integrity.
Results-oriented and dependable, with the drive to meet and exceed goals.
Able to identify underlying problems and look beyond obvious solutions.
Servant leader who puts others first, corrects mistakes authentically, and respects differing viewpoints.
Proficient in English reading, writing, and speaking to follow verbal instructions, complete documentation, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.
Able to frequently lift up to 50 pounds and occasionally move loads up to 1,500 pounds with mechanical assistance.
Able to work in all weather conditions and in a multi-temperature environment, including a freezer.
Able to work a flexible schedule that includes nights, weekends, holidays, and rotating shifts; shifts are typically at night, for example from 10 p.m. to 8 a.m.
Additional qualifications may be required for deliveries to security-sensitive locations, including background checks, site-specific training or certification, fingerprinting, or obtaining an on-site security badge.

Nice To Haves

Prior food service delivery experience.
Experience working night shifts.

Responsibilities

Complete the pre-trip checklist and prepare equipment for safe, efficient use.
Plan trips to confirm optimal routes and road conditions.
Ensure the driver understands the route plan and exceptions to the normal delivery sequence.
Help the driver safely navigate and position the truck for deliveries.
Assist with unloading products at restaurants accurately and in an organized manner.
Follow food safety protocols during deliveries, including maintaining temperature integrity and preventing damage and contamination.
Communicate potential service interruptions, such as scheduling discrepancies or security risks, to the MDC.
Handle mistakes professionally by executing “Remarkable Recovery.”
Ensure products and equipment loaded on the trailer are secured during transit between stops.
Organize and maintain control of shipping documents throughout each delivery route.
Assist the driver with collecting equipment, such as carts and pallets, and product returns from restaurants.
Communicate effectively with Restaurant Operators and Distribution Center staff.
Adapt to change and respond professionally to difficult and challenging situations.
Manage pressure and conflicting demands and prioritize tasks and workload effectively.
Know customer needs, treat all parties with dignity and respect in difficult situations, and maintain a positive, service-focused mindset.
Perform other related duties as assigned.