Driver Manager - RENO

Keolis Canada•Reno, NV

7d•$60,000 - $65,000•Hybrid

About The Position

The Driver Manager is responsible for overseeing a team of approximately 30-50 drivers, ensuring operational efficiency, safety, customer satisfaction, and employee engagement. This role involves managing absenteeism, conducting performance evaluations, providing coaching, fostering positive relationships with drivers and union representatives, and contributing to the overall financial performance of the location. The position requires a strong understanding of transit operations, scheduling practices, and relevant laws and regulations. The Driver Manager will split their work between an office setting and active transit field locations.

Requirements

Minimum 3 years in a supervisory role.
Management of frontline employees with accountability for safety and performance.
Bachelor’s Degree or equivalent training and experience.
Knowledge of theories, principles, and practices of transit operations.
Knowledge of driver scheduling practices.
Knowledge of applicable federal, state, and local laws, rules, and regulations regarding transit operations.
Knowledge of vehicle operations and safety.
Knowledge of principles of training and development.
Must currently hold or obtain a Class B Commercial Drivers License with P endorsement.
Work well as part of a team.
Possess excellent communication and interpersonal skills.
Fluent in English with excellent written and verbal communication skills.
Customer-focused with the ability to inspire your team with commitment and enthusiasm.
Exercise good judgment and creativity in decision-making.
Interact professionally with all levels of KTA employees, client representatives, and community members.

Responsibilities

Accountable for driver group safety performance and ensuring adherence to safety policies.
Manage absenteeism and address unplanned absenteeism issues.
Review event video for incident investigations and performance issues.
Conduct field supervision of drivers to assess performance and competence.
Conduct annual performance evaluations and prepare/deliver driver scorecard results.
Accountable for the driver group’s contribution to customer satisfaction.
Lead a customer-oriented culture where drivers 'think like a passenger'.
Assist in the investigation of and response to customer comments.
Build positive relationships with drivers and lead an engaging culture.
Provide one-on-one coaching to improve safety, performance, engagement, and customer satisfaction.
Provide regular driver recognition and feedback.
Work with KTA resources to recruit, interview, onboard, train, and retain qualified drivers.
Foster the Union relationship, monitor compliance to the CBA, manage union relationships, and handle union grievance responses.
Address driver performance issues, providing coaching and/or disciplinary action.
Ensure communication of KTA instructions and directives to drivers.
Act as liaison between drivers and other departments.
Drive improvement in the employee experience through KPIs like driver turnover and absenteeism.
Manage planned and unplanned absenteeism to keep expenses within budget.
Manage recruiting and training expenses by limiting driver turnover.
Contribute to the overall improvement of the location’s financial performance.