Driver Manager - RENO

Keolis America•Reno, NV

6d•Hybrid

About The Position

The Driver Manager is responsible for overseeing a team of drivers, ensuring safety, operational performance, customer satisfaction, employee engagement, and economic performance. This role involves managing driver schedules, addressing absenteeism, conducting performance evaluations, fostering a positive team environment, and maintaining compliance with union agreements and company policies. The position requires a strong understanding of transit operations, safety regulations, and employee relations.

Requirements

Minimum 3 years in a supervisory role.
Management of frontline employees with accountability for safety and performance.
Bachelor’s Degree or equivalent training and experience.
Knowledge of theories, principles, and practices of transit operations.
Knowledge of driver scheduling practices.
Knowledge of applicable federal, state, and local laws, rules, and regulations regarding transit operations.
Knowledge of vehicle operations and safety.
Knowledge of principles of training and development.
Must currently hold or obtain a Class B Commercial Drivers License with P endorsement.
Work well as part of a team.
Possess excellent communication and interpersonal skills.
Fluent in English with excellent written and verbal communication skills.
Customer-focused with the ability to inspire your team with commitment and enthusiasm.
Exercise good judgment and creativity in decision-making.
Interact professionally with all levels of KTA employees, client representatives, and community members.
Applicants must be authorized to work in the United States.
Pass a pre-employment drug screen and a physical examination.
Completion of a background check.

Responsibilities

Accountable for driver group safety performance, ensuring adherence to safety policies and regulations.
Create and maintain a just culture where employees are treated fairly and understand their contribution to safety.
Improve safety by identifying and acting upon opportunities for individual driver retraining.
Manage a team of approximately 30-50 drivers.
Manage absenteeism and address unplanned absenteeism issues.
Review event video for incident and performance investigations.
Conduct field supervision to assess driver performance and competence.
Conduct annual performance evaluations and deliver regular driver scorecard results.
Accountable for the driver group’s contribution to the overall customer experience.
Lead a customer-oriented culture where drivers 'think like a passenger'.
Assist in the investigation of and response to customer comments.
Build positive relationships with drivers and lead an engaging culture.
Create a positive, collaborative, team-oriented environment.
Provide one-on-one coaching to improve safety, performance, engagement, and customer satisfaction.
Provide regular driver recognition and feedback.
Work with KTA resources to recruit, interview, onboard, train, and retain qualified drivers.
Understand and monitor compliance with the ratified CBA.
Manage union relationships to be productive and enable win-win outcomes.
Handle union grievance responses.
Address driver performance issues, providing coaching and/or disciplinary action when appropriate.
Ensure communication of KTA instructions and directives to drivers.
Act as a liaison between drivers and other departments.
Drive improvement in the employee experience through improvements in KPIs like driver turnover and unplanned absenteeism.
Manage recruiting and training expenses by limiting driver turnover.
Contribute to the overall improvement of the location’s financial performance.