Driver Manager

Mohegan•Shelby Charter Township, MI

10d

About The Position

The Driver Manager is a member of the Day & Ross Operations Team. The role ensures safe, on-time delivery for customers while maximizing the productivity and profitability of an assigned fleet of drivers and trucks. Driver Managers provide a positive quality of work for drivers and safe, effective driver management to enhance driver retention. They also ensure drivers adhere to company policies and procedures. The position is full-time in Charlotte, North Carolina, with a Sunday-through-Thursday schedule from 5 PM to 2 AM. Weekend dispatch coverage is coordinated on a rotating schedule as needed.

Requirements

High school diploma or GED required.
Knowledge and experience in transportation required.
Previous supervision, transportation, and/or operational experience necessary.
Experience leading a team of frontline employees and supervisors from a remote setting.
Experience with PeopleNet or Qualcomm systems.
Strong, positive leadership, influencing, and follow-up skills.
Knowledge of DOT rules and regulations.
Proficiency in Microsoft Office applications.
Very high level of verbal and written communication skills.
Demonstrated customer relationship skills and excellent customer service.
Strong conflict-resolution skills.
Ability to meet deadlines in a high-transactional environment.

Nice To Haves

Logistics experience preferred.
Four-year college degree preferred but not required.
TMS software expertise preferred.
Working knowledge of SAP small business is a plus.

Responsibilities

Ensure driver success through relationship-building, effective communication, positive recognition, and timely attention to performance- and personal-related issues.
Provide drivers with complete load information, including routing and directions.
Assist and coach drivers on time management, including departure times and driving time, to support on-time delivery and hours-of-service compliance.
Assist and coach drivers with the on-board ELD system and hours-of-service compliance.
Monitor on-board ELD message communications.
Maintain accurate and complete records in the TMS for drivers, trips, and customers.
Answer phone calls and electronic communications from drivers and customers.
Monitor TMS software for accurate trip information and flow.
Follow established processes, procedures, and protocols.
Maintain compliance with DOT regulations and company rules.
Understand the driver pay structure.
Process driver time-off requests according to company policy.
Document driver performance issues and discussions.
Telemarket to develop current and new business opportunities, including researching prospects and making sales calls.
Cultivate existing brokerage customers to identify growth opportunities.
Negotiate and arrange transportation of goods.
Use ELD and TMS tools in accordance with company processes and procedures.
Monitor critical loads, determine when recovery plans are needed, and execute plans to ensure on-time delivery or achieve other objectives.
Work with the Driver Management Team to coordinate weekend dispatch coverage on a rotating schedule as needed.
Contribute to developing and maintaining operational budgets.