Driver Manager

Action Resources • Houston, TX

3d

About The Position

As a Dispatcher for Action Resources, the Driver Manager grows and develops a profitable, successful chemical and waste transportation operation. The role coordinates and manages loads cost-effectively and works with dispatchers and Terminal Managers to improve fleet productivity and efficiency. It supports drivers across all existing markets, with a primary focus on the assigned market.

The position focuses on safety, service, revenue, assets, and costs; supports quality and safety improvement efforts; and helps ensure cooperative customer service and a positive, team-oriented work atmosphere. It coordinates daily terminal activities and takes accountability for meeting dispatch and terminal operating objectives. The Driver Manager handles escalations and time-critical issues, identifies process breakdowns and works with partners on improvements, and serves as the first point of contact for work issues and troubleshooting. The role also participates in driver retention, recruiting, and hiring, and supports personal development in preparation for potential roles with greater responsibility.

Requirements

• Bachelor’s degree or equivalent experience in the transportation field preferred.
• Experience in the transportation field preferred.
• Familiarity with Transportation Management Software, such as TMW or McLeod.
• Experience and ability using Microsoft Office suite.
• Excellent written and oral communication skills.
• Teambuilding skills and ability to drive change.
• Strong analytical and problem-solving skills.
• Coaching and development skills.
• Strong supervision, planning, coordination, negotiation, and employee relations skills.

Nice To Haves

• Bachelor’s degree or equivalent experience in the transportation field.
• Experience in the transportation field.

Responsibilities

• Focus on safety, service, revenue, assets, and costs in operations.
• Implement and support company quality and safety improvement efforts.
• Interact cooperatively with internal and external customers, promote quality customer service, and expect the same cooperation from drivers.
• Promote teamwork, a positive work atmosphere, and a positive attitude.
• Understand and support changes to processes, structure, and business modeling.
• Participate in retaining, recruiting, and hiring drivers, treating them fairly, respectfully, and honestly.
• Coordinate daily terminal activities, including customer order acceptance, data entry, asset management, and schedule preparation.
• Accept accountability for meeting dispatch and terminal-specific operating objectives.
• Handle escalations and time-critical issues effectively and perform transactions accurately and promptly.
• Identify process breakdowns and develop improvement plans with partners.
• Serve as the first point of contact for work issues, problems, and troubleshooting.
• Take an active interest in self-development and learn the business in preparation for potential roles with greater responsibility.
• Perform other duties and responsibilities as assigned by the Terminal Manager.

What This Job Offers

• Job Type: Full-time