Driver Manager - RENO

Keolis Canada•Reno, NV

10d•$60,000 - $65,000

About The Position

The Driver Manager oversees a group of approximately 30–50 drivers and is accountable for the group’s safety, operational performance, customer satisfaction, employee engagement, and contribution to the location’s financial performance. The role promotes compliance with applicable safety requirements, builds a fair and collaborative safety culture, and identifies opportunities for driver retraining and performance improvement. The Driver Manager supervises driver attendance and performance, reviews event video during incident and performance investigations, conducts field supervision and annual evaluations, and delivers regular driver scorecards. The role also coaches, recognizes, recruits, interviews, onboards, trains, and retains drivers; responds to customer comments; and manages union relationships and grievance responses in accordance with the ratified collective bargaining agreement. The position works across office and active transit field settings, which may include driving in a vehicle. Physical demands may include extended periods of walking, standing, sitting, bending, lifting, and other movements, as well as exposure to heat, cold, noise, fumes, and airborne particles. Safety-sensitive employment is contingent on passing a pre-employment drug screen and physical examination, and employment is also contingent on a background check. Applicants must be authorized to work in the United States; visa sponsorship is not available.

Requirements

At least 3 years of experience in a supervisory role.
Experience managing frontline employees with accountability for safety and performance.
Bachelor’s degree or equivalent training and experience.
Knowledge of theories, principles, and practices of transit operations.
Knowledge of driver scheduling practices.
Knowledge of applicable federal, state, and local laws, rules, and regulations regarding transit operations.
Knowledge of vehicle operations and safety.
Knowledge of training and development principles.
Must currently hold or obtain a Class B Commercial Driver’s License with P endorsement.
Work effectively as part of a team.
Excellent communication and interpersonal skills.
Fluency in English and excellent written and verbal communication skills.
Customer-focused, with the ability to inspire a team through commitment and enthusiasm.
Good judgment and creativity in decision-making.
Ability to interact professionally with employees at all levels, client representatives, and community members.
Applicants must be authorized to work in the United States; the employer does not sponsor visas for this position.
For safety-sensitive positions, pass a pre-employment drug screen and physical examination; employment is also contingent on a background check.

Responsibilities

Be accountable for the driver group’s safety performance and ensure relevant statutory and regulatory safety policies are applied and followed.
Maintain safety governance and keep safety performance and adherence to processes at the forefront.
Create and maintain a just culture in which employees are treated fairly and understand their contribution to the organization’s safety culture.
Model exemplary safety-oriented behavior and identify opportunities for individual driver retraining.
Manage a team of approximately 30–50 drivers.
Manage group absenteeism and act on unplanned absenteeism issues.
Review event video when investigating incidents and performance issues.
Conduct field supervision to assess driver performance and competence.
Conduct annual performance evaluations and prepare and deliver regular driver scorecard results.
Lead a customer-oriented culture in which drivers consider the passenger experience, and assist with investigating and responding to customer comments.
Build positive relationships with drivers and create an engaging, collaborative, team-oriented environment.
Provide regular one-on-one coaching to improve safety, performance, engagement, and customer satisfaction.
Provide regular driver recognition and feedback.
Work with relevant company resources to recruit, interview, onboard, train, and retain qualified drivers in accordance with the contract and location business plan.
Understand and monitor compliance with the ratified collective bargaining agreement, manage productive union relationships, and handle union grievance responses.
Address driver performance issues through coaching and, when appropriate, disciplinary action.
Communicate relevant company instructions and directives to drivers.
Liaise between drivers and other departments to support communication and prompt resolution of driver concerns and issues.
Improve employee-related key performance indicators, including driver turnover, unplanned absenteeism, and driver headcount.
Understand the location’s business plan and current financial performance.
Manage planned and unplanned absenteeism expenses to at or below budgeted levels.
Manage recruiting and training expenses by limiting driver turnover.
Contribute sustainably to improvement of the location’s financial performance.