Driver Manager (CDL) - MWRTA

Keolis Canada•Framingham, MA

51d•Onsite

About The Position

The Driver Manager (CDL) role involves conducting field supervision of driver group members to assess performance and competence, managing absenteeism, and addressing driver performance issues through coaching or disciplinary action. This role collaborates with KTA resources for driver recruitment, onboarding, training, and retention, and works with the Keolis Management team to ensure service delivery per the contract with MWRTA. Driver Managers provide direct oversight of vehicle operators, ensuring they are fit for duty, meet standards, and possess proper licensing. They also assist dispatch with vehicle change-outs, support operators with service or passenger problems, conduct road observations, monitor on-time performance, and provide feedback on safety and performance to relevant departments. The role includes handling special event management, monitoring pull-outs/pull-ins, conducting vehicle accident investigations, inspecting vehicles, observing driving skills, and coaching employees based on surveillance technology. Additionally, Driver Managers may be assigned to operate a vehicle in emergencies and perform other required responsibilities. The training aspect involves providing behind-the-wheel training for new operators and trainees, conducting on-board evaluations, providing retraining, evaluating driving skills, offering feedback, and ensuring operators are fully trained before revenue service. They also serve as role models and mentors, identify retraining needs, report safe/unsafe acts, and provide feedback to management regarding training needs.

Requirements

High School diploma or equivalent
Valid Massachusetts Commercial Driver’s License (CDL, with passenger endorsement & air brake endorsements)
Acceptable driving record
At minimum of 2 years of experience required as a full-time operator
Knowledge of project specific vehicles, components, and data/communications systems
Knowledge of State and Federal regulations and corporate safety programs and policies
Strong customer service attitude
Ability to read, write and speak English
Ability to communicate effectively and work with all departments
Ability to work independently and objectively
Intermediate knowledge and experience of Microsoft Office Suite
CPR, AED and First Aid Certification (Provided by the Company)
Excellent planning and leadership abilities
Excellent communication and interpersonal skills
Must be detail oriented
Self-motivated
Ability to de-escalate situations/ incidents with passengers, employees, and general public
Ability to make decisions, manage change and time
Strong analytical and reporting skills
Employment contingent upon passing pre-employment drug and alcohol screen
Contingent upon receiving a favorable background check
Must pass a physical examination

Nice To Haves

Transportation Dispatching Software knowledge desired

Responsibilities

Conduct field supervision of the driver group members to assess performance and competence
Manages absenteeism in the group and takes action to address unplanned absenteeism issues
Address driver performance issues, providing coaching and/or disciplinary action when appropriate
Work with applicable KTA resources to recruit, interview, onboard, train, and retain qualified drivers to deliver service in accordance with the contract and location business plan
Ongoing collaboration with various Keolis Management team to ensure the service provided per our contract with MWRTA
Provide direct oversight of vehicle operators on the street
Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications
Assist dispatch staff with vehicle change outs that occur in the field
Assist operators with service or passenger problems
Conduct road observations according to client and local policy
Monitor street operations for on-time performance and schedule adherence
Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures
Follow company safety and operational rules and procedures
Handling Special Event management
Monitor AM and PM Pull-Outs and Pull-Ins
Conduct vehicle accident investigation
Inspects vehicles for damage and compliance with safety standards
Observes driving skills and work habits of drivers in the field
Coach employees based on onboard surveillance technology
Can be assigned to operate a vehicle in an emergency
Provides behind-the-wheel training for new operators and trainees
Conducts on-board evaluations and in service training to operators according to schedule and/or need
Provides behind-the-wheel retraining as directed
Evaluates new operator driving skills using appropriate checklists and evaluation forms
Provides appropriate feedback to new operators
Ensures operators are fully trained prior to being released into revenue service
Serves as role model and mentor to new operators
Identifies retraining needs
Recognizes and reports safe and unsafe acts / conditions to Management
Provides feedback to Safety manager, GM, Operations Manager, and other appropriate staff regarding training needs
Assists training department in identifying additional or refresher training needs based on current trends within the employee base